I cant find what Im looking for......

Hi, George. I'm amazed that you've gone 5 months without trying your pod. (Note that 19+ GB exceeds your iPod's 18.6GB capacity.) Unfortunately, iPod connection problems are all-too-common with PCs, especially if you're using USB instead of Firewire. Here is a link (http://docs.info.apple.com/article.html?artnum=61135) to Apple's support page on disconnecting. There is a link there to info re. disconnecting safely even with the spinning circle, if you trust their info. As you might have discovered, Apple doesn't provide on-line tech support. (I know! Who'd have believed it!) Their site does have discussion forums, however, and though there are many iterations of the basic problem you describe, you probably have the best chance of finding a solution for your particular iteration on the iPod > Connecting to Windows forum (http://discussions.info.apple.com/webx?14@362.fJaIaR1kVcV.888955@.3bb85fdc) there, where many helpful iPod users provide volunteer tech support. Note that there is also an iPodlounge forum here (http://forums.ipodlounge.com/forumdisplay.php?s=&forumid=21) for discussion of iPod/Windows PC problems.