hey there, im screwed...i think...here's what happened..

my ipod headphones are screwed for the second time, i send in a repair report explaining what happened, next thing i know they're telling me that a box will end up on my doorstep to collect my mini...MY MINI IS FINE I ONLY NEED NEW HEADPHONES, whats going on?

last time there was a button to click on for headphone replacememtns, but not this time, the system is changed so i thought ok, maybe they sort them out seperately now (im hoping thats whats happening otherwsie im stuffed, as far as im concerned, it seems that they dont read the description of the problem).

Any ideas on what the deal is? im desperate here, do i call them? do i email them? IM DESPERATE:(

thanks

dev