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4G battery shows 1/3 full, dies immediately

I have a 4G 20 gig iPod that I bought a few months ago.

Lately the iPod has been dying as soon as I select a song to play, when i turn it on. The battery indicator is showing a substantial amount left, approximately a third. I set my backlight to Off, dont have any EQ or Loudness settings turned on, and have even stopped using the shuffle mode lately to see if that's the cause, but to no avail.

So I turn hold off, turn on iPod, charge is good, press play, bloody thing resets.

Am well and truly fed up now, there is no way the battery is dead. It was charged fully two days ago and used for maximum of an hour or so since, and turned off and put on hold in the interim. Does leaving it on hold, turned off, use battery??
[757 byte] By [owenb] at [2007-11-10 6:47:11]
# 1 Re: 4G battery shows 1/3 full, dies immediately
...bump!

Unfortunately nobody was able to offer a sugestion here but I pursued Apple and here's an update on what I was advised to do, in case anyone else has a similar problem:

The Apple advisor thought it sounded like a software problem, as the battery was running down entirely if left to play all songs with no shuffle whatsoever, but would shut down as SOON as shuffle was switched on, even from 1/3 charged. I know shuffle uses more power, but not THAT much power.

She told me to toggle the HOLD switch back and forth a few times rapidly, then reset the iPod manually. Then I ran the battery down entirely on normal play, and recharged it fully.

Then I used the iPod restore application (www.apple.com/ipod/download) which wiped the iPod and restored the factory settings.

Finally I resynched all my music (thankfully it is all on my iBook and not scattered around, or I'd have been stuffed!).

I'll let y'all know if the problem reoccurs...

O.
owenb at 2007-11-15 13:41:57 >
# 2 Re: 4G battery shows 1/3 full, dies immediately
In case anyone has any advice... it's still happening! Got to half full and it died while playing an album, NOT on shuffle, with NO power draining facilities turned on.

On restarting it, it died immediately, then restarted again and the battery showed half full, lasted 5 seconds, died again, restarted again, and this time lasted a good half hour and died again.

It surely can't be the battery: why sometimes play for 5 seconds and other times half an hour?

I've had to bite the bullet and apply for a one of those boxes from Apple to have it sent away. Let's hope they find a problem with it and send me a new one.

O.
owenb at 2007-11-15 13:42:57 >
# 3 Re: 4G battery shows 1/3 full, dies immediately
I'd say you very likely have a defective iPod. Please do report back on the behavior of your iPod after Apple fixes/replaces it.
AndyH at 2007-11-15 13:43:56 >
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