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iPod doesnt stop restarting and makes bad sounds!

Please choose the appropriate forum for this topic. Thank you. Please choose the appropriate forum for this topic. Thank you. Hey everybody,

I'm right now living in Atlanta as an exchange student for Germany for one year and bought myself an G4 40 GB iPod at the 18th September because I saved up some money to get a real nice mp3 Player. I was really happy with my iPod until the day before yesterday.

Thats what happend (sry for long story but I know details are important with problems like that):

- I connected my iPod to my host families new iBook (Mac OS X 10.3, 512 RAM)
- The iPod didn't appear in the Finder but displayed the "Do not connect" Text
- After waiting 10-15 min and looking at google I listened if the Hard Drive was spinning or not and disconnected it since that wasn't the case.
- After a couple of seconds my iPod went back to the menu (like it usally does if ejecting didn't work and I have to disconnect)
- Then I connected my iPod again and suddenly I got 2 Icons in the Finder (?!)
- So I just clicked eject on one of them
- After that both of the iPod Icon's disappeard and an Folder Icon with my iPod's name appeard in finder
- In the folder where the subfolders of my iPod but each of them was empty
- I hit eject to eject the folder and it worked so I got in the main menu and tested if I could play a song (worked)
- Then I restarted my iPod and the Hard Drive started to make bad noises (Starting spinning, CLICK, Spinning, CLICK, Spinning, CLICK!) and the Folder with the Exclamation Icon appeared.
- After that I googeld for the problem where I was suggested to RESTORE my iPod with the Updater Software.
- I did as told but at like 95% of the Restoring the Program quit with an Unexpected Error Message.
- I did it again, same thing happend, third time still didn't work --> back to googel
- Next thing I found was formating the iPod with the Disk Utitilty Tool
- I tried that but it gave me an: "Error: The underlying task reported failure on exit (-9972)" Message
- The next thing I found was triyng to use Disk Warrior to repair the Hard Drive.
- I started Disk Warrior and it seemed to work, but after 10 hours not getting any farther and a frozen Warrior I made the decision to quit it. At that point the real trouble begun.
- Now the iPod restarted (Apple Logo) and started the evil noise again, SPIIIIN, CLICK, SPIIIN, CLICK, ... (belive me it's a really frightning sound coming from a 400$ Device :( )
- Then it desplayed the Folder with the exclamation point for a little while and restarts again, makes bad noises, folder, restart, noises, folder, restart, ...

So basically it emptied it's own battery by doing that and there was nothing I could do about. I tried to set it in DISK MODE which works (its displayed on screen), but when connected to Computer no program (updater, itunes, finder, disk warrior, disk utitilities, etc.) can see it and after 20-30 seconds it restarts and goes back to its loop.

The other thing that works is the diagnostic mode, but all tests related to the hard drive causing the iPod to get stuck in a loop of the bad noises until i manually restart it (after 2-3 hours) ...

For all of you iPod lovers that read this story and didn't get a heart attack I would be interested if this should be covered in my 1-year-limited-warranty, since my 90 Days warrenty ended like ~20 days ago (!!!) or I have to pay 249$ !?!?

Every comment on this is highly appriciated!

Thank you

Felix Geisend??rfer
[3672 byte] By [the_undefined] at [2007-11-10 6:33:55]
# 1 Re: iPod doesnt stop restarting and makes bad sounds!
Was the iPod formatted before you connected it to the Mac and if so what format did it have - Mac or windows?

You need to download the updater and restore the iPod to its factory settings. When you do it will be a Mac formatted iPod. When you return home what type of computer are you using there - Mac or windows?

Yes, the warranty will cover the iPod. You will have to pay that amount if your not covered by a warranty. You will need to use it if you are unable to "restore" the iPod. Restoring will correct the "folder with !" icon.
honeybee1236 at 2007-11-15 13:42:27 >
# 2 Re: iPod doesnt stop restarting and makes bad sounds!
The iPod was Mac formated and only used with Macintosh's (since thats what my host familie uses) and also was used before with the laptop I descriped.

At home I intend to use Windows but I got all my files on CD anyway so I would surrive Restoring. The Problem is I can't do it since my iPod is restarting all the time and is not getting reagonized by any software.

Can you restore the iPod differently?

Thx for you help, Felix

PS: I'm kinda confused. Does the 1 year warranty cover it now or do I have to pay? Sry I'm not sure what you meant.
the_undefined at 2007-11-15 13:43:27 >
# 3 Re: iPod doesnt stop restarting and makes bad sounds!
The iPod is covered from the date of purchase for one year. Let the iPod battery drain completely and then charge it via the outlet and you can try and connect it after that and see if the 'updater' will mount it and if it does just click the 'restore' option.

Depleting the battery may help.
honeybee1236 at 2007-11-15 13:44:26 >
# 4 Re: iPod doesnt stop restarting and makes bad sounds!
Exact same problem, Felix! You're not alone! I think I'm goin to take it back to the store- my FOURTH IPOD in five months. F'd up, isn't it? Miss moderator, any hints at why?:confused:
baj at 2007-11-15 13:45:21 >
# 5 Re: iPod doesnt stop restarting and makes bad sounds!
Yes that is f'd up! I totally agree. And what's even worse is that I requested an Repair on the Apple Website like a week ago but when I go and check my repair status online it tells me: Pending Consumer!

I did nothing wrong, faxed in the proofe of purchase and listed my serial number and everything correct ...

But if you say going to the store you bought it from works than I'll try that to, and in case they'll help me I'll tell that apple.com guys to take out the request.

I just simply want my iPod back ... I miss it :(

Thanks for that little advice,

bye

Felix
the_undefined at 2007-11-15 13:46:31 >
# 6 Re: iPod doesnt stop restarting and makes bad sounds!
I know how you feel. My 4G 40GB started doing that the other day. I was listening to music and it suddenly stopped. It started doing that loud clicking and the showing the exclamation folder icon. And it seems to do it just by toughing the ipod.

It almost sounds like a clock when it clicks. I filed for a service repair yesterday.

I was hoping there would be a fix for it. I want my iPod back too!
PodMachine at 2007-11-15 13:47:30 >
# 7 Re: iPod doesnt stop restarting and makes bad sounds!
you probably just need to restore your iPod to the factory settings. Yes, that sucks...but if you have all of your music backed up on your computer it shouldn't take too long to replace.

The same thing happened to me this week, but I couldn't restore it myself because it wouldn't mount on the desktop. But, I took it to the Apple store near me and the guy fixed it and put it back to factory settings. Seems to be working fine, but now I have to re-rip all of my music because I didn't have space on my computer to keep it all backed up...

but, as long as I don't have to buy a new iPod, i don't mind...

just take it to the Apple store nearest you and they can probably fix it.
kasari at 2007-11-15 13:48:23 >
# 8 Re: iPod doesnt stop restarting and makes bad sounds!
Thanks for the info. I might try and stop by tomorrow. It doesn't respond to anything... computer or charger. Maybe they can fix it, I hope so.
PodMachine at 2007-11-15 13:49:27 >
# 9 Re: iPod doesnt stop restarting and makes bad sounds!
I took it to the Apple store today and they gave me a new one. So, now I have a new functioning iPod.
PodMachine at 2007-11-15 13:50:35 >
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