Return to Bestbuy

Anyone try to return their unit to BestBuy? I have a few minor scratches on the back and wanted to try to return it for a new one? Anyone think i will have a problem?

I have not with an iPod Touch but I did with my iPod video. They are pretty cool about returns, all I did was told them what was wrong with it and they barely looked at it and gave me a new one. So I don't think you will have a problem.

I've heard very good things about Best Buy's return policy, and how cool the store clerks are about returning anything.

When I'm in the market for another 'Touch, I'll get mine from Best Buy.

Mine is going back to Best Buy next week if Apple doesn't make an announcement on the black screen issue.
My only worry is that I used $10 of my Reward Zone certs, I'm not sure the way they apply them, I will see that money back.

I applied $70 of reward zone coupons - I better not lose that!

I'll be returning mine this weekend. Unfortunately, no best buy within 50 miles has more in stock...

I applied $70 of reward zone coupons - I better not lose that!

I'll be returning mine this weekend. Unfortunately, no best buy within 50 miles has more in stock...
Check your receipt.
I think the scam that Best Buy does is reducing the price of the product by your reward zone certs.
So if I used $10, the iTouch shows up as costing me $389 instead of $399.
This way the cash given back will be the $389.

I work for Best Buy, and am wondering. How the hell is that a scam?

i spent $329 on my Touch ($399 - $70 in coupons). If they give me back only $329 I've lost $70.

Once returned the Reward zone Certs will go back onto your Reward Zone account. At leats that's what they told me to tell customers when they returned items. I'm not sure how long it takes to reappear in your account, nor do I know what happens if you have internet or snail mail coupon receiving.

If it was within the 30 days they should not have taken it over to the Geek Squad, I never did and usually j8ust passed the returns through and if there was an issue that was not replicating but the customer was repeating there was an issue I would just do it so it went back to the big return warehouse and not let it go back to the floor, worst thing to do is to let a potentially faulty product go back to the floor when it has been returned because of an "un-reproducable" problem.

I work for Best Buy, and am wondering. How the hell is that a scam?

Hmm, let's work through some logic.

If I had a $50 gift card, the receipt would probably show...

Ipod $399
GC -$50

If I used $50 Reward Certs...

Ipod $349

That make it crystal clear?

By that logic, if I return it, not only do I lose the certs, I also lose any price protection benefit.

If it walks like a duck, smells like a duck, its a scam.

Now, if what the person that said those certs go back on my account is true, I'll be happy.

Z

Hmm, let's work through some logic.

If I had a $50 gift card, the receipt would probably show...

Ipod $399
GC -$50

If I used $50 Reward Certs...

Ipod $349

That make it crystal clear?

By that logic, if I return it, not only do I lose the certs, I also lose any price protection benefit.

If it walks like a duck, smells like a duck, its a scam.

Now, if what the person that said those certs go back on my account is true, I'll be happy.

Z

No one forced you to use the $50 coupons. If you were to read on the certificate, it states that the $50 comes off the purchase price, not the total.

But I'm kind of in the same boat. I bought a Zune when I first got hired with $40 in RZ certificates. I got the Product Protection Plan, and since the battery doesn't hold a full charge anymore, I'm going to bring it in and get a store credit. But I'm only going to be getting $210 + tax. And I could sure be using that extra $40, because I'll probably end up getting the Touch. But you don't see me complaining.

Nobody forced me to do anything.
Nobody forced me to use the $50 gift cards either.
Doesn't change the fact that I earned $50 of store dollars.
Force me to spend it at the store, I have no problem with that but don't tell me they evaporate when I use them.

If I give you 2 apples and an orange for your pineapple, and I return it as defective, I expect 2 apples and an orange back.
Why do I lose the certs if Best Buy sells a defective product?
How is that my fault?
You can tell me all day, tough luck and live with it, it still doesn't change the fact that it is a scam.
I hear you-I had the same thing happen to me at Circuit City. I had $70 worth of their "rewards" and used them to buy a $200 wireless keyboard. Well, about a week after I bought it they dropped the price by $50. I went to get my money back, and they said they couldn't refund me anything since I had already paid less than $150. I argued with them but they basically said my certificates weren't like gift cards, and were considered "coupons", and I had already reduced the price below what I would now be paying. So, I essentially lost $50 of my rewards that I had earned. Best Buy was/is the same way-I paid for something almost in full with reward points one time, had to return it, and they said I couldn't get any of my points back. In other words, tough luck. So I don't even bother with their "rewards" programs anymore, despite what anyone might claim, they are pretty much a scam.

if this is true i'm out $70. this sucks. i suppose i can still do an exchange? of course they won't have any in stock... i can't believe this... shouldn't the points just go back into your reward zone account ?

ok i went to best buy and had no problems. they took it back no questions asked, although the geeks and customer service people wanted to see it since they hadn't gotten any in at all (i returned it to a different best buy). i had left on a photo and a short video with the grayscale thing to show them the problem. they just wanted to play with the device - they didn't care that i was returning it.

also, my best buy reward dollars were credited back to my reward account. i was told that i would receive new coupons in about a week or so.

best buy retains my loyalty.

p.s. costco said they are getting them in any day now, and the price is $389.