Switcheasy Black Biscuit

This case looks amazing! I just placed an order with switcheasy- europe. 39bucks US currency. That to much for a case but at this point I'm tired of putting it in my pocket.

*****fingers crossed*****

Does anyone know where I can pick up this case in Singapore or Melbourne?

do they sell the black biscuit in any stores? i REALLY want to get one for my 3g nano but i don't want to have to wait for it to come via mail or have shipping issues like others here have mentioned...

May I request to for members who have finally received their biscuits to post these info:

Date ordered:
Date arrived:
Country/Location:

At least we would have some idea on how long it takes to arrive these items in a particular area/country.

Ordered on 9-25. Received on 9-29. I live in Michigan.

Gotta chime in and agree that this really is a great value for the money.

Shipping was also very reasonable at 3.00. I love it when companies say it costs 9.00 or more to ship a Ipod case. (Sure it does...)

The case is very nice. It also comes with a bunch of pack-ins without adding to the price.

The black case is going to really show scratches over time, but better that than the ipod itself.

I had the same problem with SwitchEasy - paid via paypal a week ago and never received confirmation of the order.

After submitting a paypal issue I was CALLED PERSONALLY by Steve Bau, director of SwitchEasy from HONG KONG! (I'm in USA)

He apologized for the wait and stated that they had had several export issues that had caused a short delay in the shipping of the biscuits. He was in HK to sort them out. He said the items should start shipping the first week of Oct.

He personally pulled two biscuits from the assembly line and shipped them to me via FEDEX!

NOW THAT IS CUSTOMER SERVICE FOLKS! But yes, their web ordering process should be improved and at least come back with an order confirmation page and number.
I think it has been established that Switcheasy is not a scam and that they are just having some shipping problems. But this story sounds a bit too far-fetched to be true. This testimonial sounds like advertising to me, especially because this is your first post.

Dammit people, does anyone know where I can get this wonderful case in Singapore or Melbourne? I refuse to use my nano till I get a case for it.

:D

Some pics from the people who got them would be great!!

Thanks

No problem - Steve sent me the Fedex tracking number (he shipped it express!) - will be here by noon tomorrow (Tues) - can;t wait as I've had to treat my nano extra carefully without a case to protect it. Will post my impressions and pics tomorrow night

Hey guys, This is Steve Bau from SwitchEasy. First of all, we had to apologize for the delay in shipment to all you fans out there. The matter of fact is that we are the first one out and the product is just too popular. We have shifted our fulfillment facility to the U.S. recently and yes, we do have some fullfillment problems due to the unanticipated rush. And to worsen the matter, we had customs issue while one of our admin people declared "black biscuits" on our fedex export invoice instead of "plastic case for MP3 player". DOH... Not only that, our distributors from all over the world is increasing their pressure on us to get products for their market. But anyway, we are steadily shipping products over to the U.S. fullfillment center and the backlog should be cleared in the week of October 8th. To compensate any mistakes on our part, we are throwing in a free unit of RunAway™ for any late orders. And yes, in some cases I do make house calls to customers are not treated fairly. I personally reply anywhere from 80 to 120 emails aday due to this backlog and we are trying our best to fullfill your needs. We are a small company, and we do love you!

Cheers,

Steve Bau

Director,

SwitchEasy Limited

Hey guys - got that package sent from Steve Bau in Hong Kong! I ordered a black and pink (for my wife) biscuit. They are everything the Switcheasy site says they are and well worth the price. Unfortunately, my camera is with my wife, so pics won;t be coming soon. But, the pics on the Switcheasy site (link is in the review in iLounge) are accurate and complete.

A couple of issues - already mentioned in the ilounge review, the plastic (static cling) sticker that is supposed to protect the control wheel is not very good - I trashed it immediately after installing it. Secondly, the little piece of plastic that is included to insert into the docking port at the bottom of the nano is a nice touch - but it is so small and so difficult to remove after you insert it I will probably never use it - or I'll end up losing it. But, it shows these guys were trying to cover all the bases. The fact that it is hard for me to remove from the port tells me that they didn't want it to fall out easily during use.

This is the best nano case I have seen on the market so far - I think it sets the bar quite high for other companies to meet. The extras (docking port insert, earphone jack extension, platic protector for the nano shiny back, lanyard, etc) are just icing on the cake to me.

This case feels solid and looks great. I will use it as long as I own my Nano. Thanks, Steve, for delivering a great product ata great price!

Lyle

Having ordered the Black Biscuit after reading the review on this site, I've followed this discussion with some interest - no Biscuit yet, and no response to email enquiries. However when I went to the Paypal dispute resolution page to express my concerns regarding Switcheasy.com I found this note:

"Message from Your Seller
Thank you for your order. We will process your item for shipping on the next business day. Items will be posted by Airmail from Hong Kong. Shipping takes approx 10 buiness days. If you have any any questions about your order, please email robin@switcheasy.com, include your name and email address. Many Thanks and Hope to do business with you again. Switcheasy.com"

That seems reasonable and as it's been less than ten days, I'll wait and report back here when the Biscuit arrives... or not.
10 Business days for shipping? :eek: Sorry Switcheasy, but in 10 days, the Griffin Reflect will probably be in stores, I'll be picking up that instead. Same thing as the black biscuit, just in chrome color. And it's $25, same price as the black biscuit with shipping costs. I don't really need the extras, I already have a plastic cover on the back and I don't need a lanyard, port cover, or polishing cloth. So it'll be the Griffin for me.

How viewable is the screen through the Black Biscuit? Does anyone know if it's better than the Griffin Reflect?

I bought a Griffin Reflect case for my 2G Nano and took it back. I just couldn't see the screen through it.

I turned up my screen brightness to about 75% - it shows quite clear thru the plastic - like it floating in space - I'll post a pic this evening.

Lyle

I'm also interested in the griffin reflect case, but i have no idea when it is coming out. One the site i says "coming soon" so I dont know wtf that means. Do you know when its cominig out?
i don't know when it's coming out, but it has to be soon. DLO already has their action jackets out, speck just got the toughskin, and belkin says all their cases are going to be available october 15th. so it should be soon for griffin also.

I ordered one of the black biscuits awhile back (Sept. 22nd). I have still not received my case or heard from the company.

I emailed the company 3-4 times and got no response. They are horrible at communicating!

I escalated/reported item not received the order on paypal (just to hear something from the company) and finally got a response reading:

Hi *****,First of all, much apologies for our crappy service. We are absolutely swamped beyond believe. Your order is shipped by U.S. Mail on the 26. You should've gotten it by now. Our customers whom ordered by 24th already recived theirs. Now we can either resend you an item with a free RunAway, or we can arrange for a refund. Please email me at ******@switcheasy.com and I will personally take care of it.Steve Bau

I followed his instructions by sending him an email asking to resend it. I still have not heard anything from the company or received my ordered product.

My recommendation: Don't deal with this company. Take your business elsewhere. They are swamped and can't handle purchases.

I will let you know what happens in the end. Hopefully I will get my case...but who knows! I really wanted this to be a great company, and was impressed that the president emailed me but I have not received any sort of response back etc.

Good tips... I was looking to get on these, might re think it now.

just giving the update...I have still not received the case.

I would like to apologize to Switcheasy for complaining about my not receiving the Black Biscuit I ordered. :o

The fault lies not with Switcheasy, but with the US Postal Service. From the postmark, Switcheasy mailed the Biscuit on 26 September from California - and it arrived here in Wisconsin today, 6 October. Since normally even boxes of books sent media mail from California arrive here in only four to five days, the delay with the Biscuit appears to be some sort of monumental USPS screwup.

By the way, the Black Biscuit is awesome! Starting with the original iPod I've owned an embarrasingly large number of iPod cases - but if the "cool factor" is important - and it is to me - the Black Biscuit is the best case I've ever owned! No complaints whatsoever. :D

anybody from Canada receive their biscuit yet? I ordered a black biscuit on the 21st and I haven't gotten mine yet.

My sister purchased a white biscuit for me whilst she was over in singapore, and its a very good case. The extras included are very nice too, and its so far already protected my nano from one major drop when my nano fell off the dock in my car because I was going round a corner too quickly to avoid running over a stupid old lady who walked onto the road without freakin looking.

I'm just a bit ####ed off that she got me the white one because I really wanted a black biscuit., but apparently the only color left was white.

thats not the reason you got the white biscuit, its just cheaper than the black biscuit

hahahahahahah
lol
jk:D :D :D :D :D

My review of the Black Biscuit:

I ordered this 6 days ago, on Monday Oct. 1st, and it was supposed to ship on Friday. However, when I got home on Friday, there it was in my mailbox. A nice surprise.

As for the contents: the case is pretty cool looking and seemingly as secure any other hard shell case. The fit is great, and the extras (lanyard, cloth, etc.) are very much appreciated, even if I don't use them. (Generally, I don't fetishize my equipment, just want it to work and be safe). The click wheel protector, as noted elsewhere, is pretty sad. Not only does it look bad, but it doesn't really stick well, which has already interfered with the spinning ability of the wheel. It's still on there--after 2 days--but I have no confidence it will be there much longer. Not a big deal to me, but if they were going to include it, I would have liked it to perform better.

The dock connector cover, also as noted earlier, is more of a pain to insert/remove than I would have liked. I imagine most folks will probably just leave it off. That's too bad b/c the connector is potentially an area that can be damaged and it would have been nice to feel better about it. (What about a rubberized removable piece that matched the case?) Still, the edge of the case does surround the connector and approximates the protection on the other ipod cases I've seen.

All in all, despite any misgivings, I would be pretty happy with my purchase with one gigantic exception: The "peek-a-boo" effect of the Black Biscuit really dims the screen brightness. WAY beyond what I'd imagined. I just didn't think it would affect the viewing so much. It's not a big deal with menus and such, but if viewing videos or photos, it really makes a difference. (On another note, I wish the iLounge review had said more about how dramatic the difference was.) Yes, you can increase the brightness, but it's still not nearly the same, and changing brightness will undoubtedly alter battery life. Let's face it, the video-playing ability, and the screen resolution on this ipod are what set it apart. Why tangle with that at all?

Given an opportunity to do it over, I would probably buy a different product-- even a plain Biscuit, though it wouldn't look as cool on my black nano. It means that much to me. But this was the only thing out there that I could find when I ordered it. If it weren't for the dimming effect of the Black Biscuit, this would get an "A" from me, as it is I give it a "C+." The case is secure and seems to protect the ipod well, which is half the job. Customer service and shipping were better than I expected. But when design and looks adversely affect the best thing about this ipod, I have to acknowledge that as well.

you won't be so thrilled when you realize that your battery life is crap. you shouldn't have to need to turn the brightness up to 100% and sacrifice your battery life to see the screen. this is why i bought an incase neoprene sleeve and not the black biscuit.

I ordered one. Am still waiting, but I am a little confused. How could someone look at the design of this and NOT realize it would dim the screen?

I saw someone mention the Reflect from Griffin. I had one of these for my 2G Nano and it was exactly the same. It dimmed the view of the screen. It also fit horribly and the Nano would rattle around in there.

I guess I'll wait and see what happens...

Greetings to all poders,

Seems to me that Spatzi's comments are way over the top.
I ordered my biscuit and love it very much.
The products Switcheasy produces are very innovative and sleek, There are CHEAP $5 cases around, but they dont do justice to ipods.
If you are a Mac lover the product is the beauty, (windows users are on a different planet - cheap and nasty) ...... {Flame}

Read the review that iLounge gave switcheasy A- !!!! is ilounge not a reputable site ?

Regards
japanceheaven

how are his comments over the top? if that's what he had to do to actually see the screen, i don't understand how that is over the top. you can't exaggerate something like that. he was explaining what he had to do, and he has a reasonable complaint. if you can't see the screen without having to sacrifice battery life, than that is a major flaw in the product. and calling windows users cheap and nasty? you've got to be kidding me... great first post man :shake:

If they do let me exchange it eventually, my only other wish would be that they made a black case without the peekaboo effect.

Exactly. If they're smart, a clear screen black version will be added to their product line soon enough, after they deal with the flood of returns on the current black biscuit and similar complaints of reduced viewablility. This product was just released, so there will have to be some retooling.

Of course, you're absolutely right. Here all I did was look at the picture and determine it would have a "dimming effect". It never occurred to me that a black plastic lens cover would not be as transparent as a perfectly clear one. Luckily I've never been faced with the dilemna of window tinting in my vehicle either. My error was in thinking for myself instead of waiting to be told the obvious.

Thank you all for showing the error of my ways.

I think we can all be thankful you don't run this company, because with that kind of response to a legitimate and 'unmentioned' fault in a product, you'd have the shelf life of a fruit fly.

'thinking for myself'. Lol! Yeah, I'm sure that's how they talked about it during marketing meetings at switcheasy:

"...Hey, we don't have to mention that it dims the screen and will get them half life on battery. It's such a minor quibble for a video based ipod. They should KNOW that this is going to happen by looking at how we advertise it. It's so obvious that it's a dim screen, and a battery sucker, we'd be insulting the customer's intelligence by even bringing it up...Hey, look at this...our first email from a thankful customer. His name is prisoner 6 and he just loves that our black biscuit case is getting him half life on his new 3g nano battery and he loves us even more that we didn't mention the obvious. He even has the mensatality to mention car window tinting and compares it to our case for the ipod. And here I thought Einstein was dead. He's amazing! Let me see how this comparison works: Car window tinting keeps brightness down due to having too much sun...okay...and that's exactly how our case should function. It's great that we designed the black biscuit to reduce the blinding light of the ipod screen - which has been shown to cause blindness with new 3g owners - while simultaneously reducing the excessive 5 hour battery run time. These were two of the biggest problems with the new nano that we needed to address, and we fixed them both with the black biscuit case. Congrats everyone, we are on our way to the top! Let us ask prisoner 6 if he wants a job in our design and/or advertising dept. With his logic and his brilliant mind, we should have a case out by Christmas that promises only 15 minutes of video, and only while watching in a dark closet. I hope you've all bought shares in the company... "

I'm glad you're enjoying half life on battery and that you outsmarted the rest of us by paying $25 for that privelage.

Hmmm, I always wondered who it was they added the warning labels to hot coffee for, now I know.

I have no fault with you not wanting the product if it will adversely affect your battery life. That makes perfect sense. Some (myself included) won't really use it for video, and it won't matter at all.

I just don't understand how you could see a picture of it and not know it would dim the screen, that's all.

thing is, I don't go by marketing gimmicks, adverts or anything else. I research and choose what best fits my needs. The fact you can't read the threads doesn't surprise me since you couldn't discern by the photo that, perhaps, this might not be the case for you. My point is, even tho I didn't buy the Nano explicitly for video, it's a feature I might want on, say, road trips or vacations, and one look at the biscuit was enough for me to say ICK and NOT BUY IT. The fact you BOUGHT it and want to use it primarily for video is actually quite hilarious now that you're rambling and ranting.

and one look at the biscuit was enough for me to say ICK and NOT BUY IT. The fact you BOUGHT it and want to use it primarily for video is actually quite hilarious now that you're rambling and ranting.

Ha ha! This is not a normal reaction. ICK?? LMAO! Okay, so you have an adverse reaction to black, but the majority who saw it, bought it, you can be sure of that. They weren't thinking ICK, and the company isn't marketing it as ICK. They were recently backlogged on orders for the black biscuit.

I bought it as a protective case that would allow me to watch videos without having to crank the brightness. Simple request actually. A ziplock bag doesn't dim my screen and that costs...a lot less than $25. Why is that hilarious? I don't just ramble and rant here, I sent emails to the company about it. I'll be talking to the president about it. Sure, it's just a stupid case, but the point is 1) misleading advertising 2) I'm out $50 which could have been spent on cases that work for video 3) I have to wait weeks for a credit 4) I have to make a trip to PO to return it 5) I have wasted considerable time ranting and raving when I could have been watching videos on my nano with a case that works.

Actually, I like ranting and raving about inferior products, bad service, bad advertising, and illogical responses to my complaints. That's the only way the company learns. I was just in the mood for it. Usually, I don't feel gipped or misled because I buy everything in person after doing a lot of research. Admittedly, my desperation for a case made me purchase this biscuit without first reading the forums on it, which is hidden away nicely. I tried to cancel the order, after reading the post from the very helpful poster who mentioned the crappy video, but I was too late. Ranting and raving is good. Maybe someone else will think twice before ordering this thing. I've highjacked the thread, so it's hard to miss. Actually at this point, the company should do more for me than a simple refund. Anyone can do that. Switcheasy, do you really need more bad promo all over ilounge? I think it's time you work on the 'customer satisfaction' part of the agreement. A refund is no longer enough to make me happy. Plus, I've had to deal with people who mention car window tinting and hot coffee cups in their posts. That alone should be worth a few free cases.

I bought the black biscuit REALIZING that not being able to see the screen when the ipod was off meant that the plastic was tinted - this, of course would cause the screen to appear less bright (when on) than it would be without the tint. I figured it out ALL BY MYSELF- AMAZING! I was willing to deal with this because of the "coolness" of the tinting.

If I had bought the black biscuit and was SURPRISED at the darkening of the screen due to the tint - I would have BLAMED MYSELF FOR NOT THINKING ABOUT IT rather than blaming the company for not advertising the obvious. Kinda like blaming McDonalds for making you fat - we are a society that takes no responsibility for ourselves - we always blame someone else for our disappointments! No wonder the rest of the world thinks we Americans are idiots.

End of sermon, lol.

By the way - the biscuit is a wonderful product, just needs a little tweaking to make it perfect

Lyle

oh for crap sake NO WONDER you get hosed so easily spatzi. HAHAHA my reaction of ICK wasn't against the black but you know, the more you blather the more you clearly show you haven't a clue. your responses to comments here are pretty good at showing us all how poorly you understand what's clearly displayed in front of you.

whatever, get over it. you didn't bother paying attention, you got hosed... where were you when I was a telemarketer, I coulda made a mint off of you

it's BLACK with a dark screen. Do you put on cheap sunglasses and ##### because your view is darkened? ugh.

I don't care what ads SCREAM at me, though I have no clue how print ads scream but whatever. You will always be foolishly parted with money when you go by advertising claims...

It pays to #####.

Then, my wealthy friend, I finally do see your point. I hope you get whatever it is which will make you happy. I am sorry you were beguiled and I hope others are able to take your example to heart.

Sigh.

I looked at the black case and knew that it would affect the screen somehow. It was OBVIOUS without them stating it. I use mine primarily for audio so I don't think it would have bothered me anyhow. Why condemn the product for this though? Exchange for another color with the clear screen. I'm waiting to see what iSkin comes out with but for now I see nothing better available. Great case with the exception of the click wheel protector. That's worthless.

EtW

spatzi, common sense, man... clearly, the black wasn't going to show a crystal clear image. obviously. and so what if there was no feedback on oct 5? were you going to die if you didn't have a case right that minute? If it's something I cannot see in person myself (such as at a store) I search for feedback from others. if there is none, I MOVE ON.

something you should do.

I feel sad for you.

spatzi, common sense, man... clearly, the black wasn't going to show a crystal clear image. obviously. and so what if there was no feedback on oct 5? were you going to die if you didn't have a case right that minute? If it's something I cannot see in person myself (such as at a store) I search for feedback from others. if there is none, I MOVE ON.

something you should do.

I feel sad for you.

For the life of me, I will never understand the love of people endlessly repeating the mystery words "Tint" and "obvious". First of all, there is not one word in any review or in the ad that mentions 'tint'. When I see a black screen that goes from black to BRIGHT, I don't think of 'tint', because I go by what my eyes tell me and what LOGIC TELLS ME. I see a video screen displayed in full 'bright' and I then conclude that they have developed a product that goes from black to BRIGHT. No, I didn't research the technology of how something can go from black to bright, I just believed they did, otherwise they wouldn't be selling it, and they wouldn't have DISPLAYED THE BLACK TO BRIGHT TRICK AS NO.1 SELLING POINT OF THE AD. Why is this so hard for you people to understand?

spatzi, common sense, man... clearly, the black wasn't going to show a crystal clear image.

?!? Have YOU LOOKED AT THE AD? The screen menu shown in the roll over is CRYSTAL CLEAR. This ad and that rollover is what I based my purchase decision on. THE COMPANY MADE IT THE SELLING POINT. Obviously, I was duped by the ad, and by Steve Bau who works for switcheasy. Shame on you, Steve Bau, of remaining silent on your deceptive advertising practices. I think it's time you speak up about this. I've already written you directly for an answer. We're waiting...

The only thing that is 'obvious' is that the ad lies. And the more I deal with people who accept this falsehood, and then, by some exquisite means, SUPPORT it, and twist the blame to me, the more my jaw drops. It's currently dragging the floor. As if I'm so dumb for not researching...I'm so dumb for believing what I see in the ad, etc. This is really sick. Why don't we place blame where it belongs. WITH THE ADVERTISING. That's what most people who purchase this are doing, basing their decision on what the ad tells them. Seriously, how much 'doublethink' does one need to decide to buy a nano case? It's not a car, or house. No one sits there and says, "I better spend a week researching this biscuit technology and talking to people. It's so farfetched I doubt that it's possible. A screen that goes from black to clear? In MY DREAMS!"

I just bought a video player the size of a credit card that plays movies in full color. Amazing things happen. I don't buy that and then sit and wonder if a black plastic case can peform the miracle of going from black to clear screen. I have no reason NOT to believe that this is perfectly acceptable, in fact, SIMPLE, in 2007. In comparison to the nano itself, who is going to think twice about what this case claims to do?

Was I going to die? No. But I had a brand new and fragile 3g nano with no protection that I wanted to use. I had to find something fast. There was and still is NOTHING available from any store in Canada. You think I like using a ziplock bag everywhere I go? So, I believed the ad, I fell for the deceptive TRICK that sells the biscuit, and I ordered two of them, including one for my wife.

And how many times do I have to repeat this? I did search for feedback. Unfortunately, that feedback is often from people who support false advertising, don't even care to use the product for VIDEO, and seem happy to announce to the world "I JUST TURNED MY BRIGHTNESS UP TO 100% TO COMPENSATE!" as if that was a good thing to say about the biscuit. So WHAT GOOD would this kind of feedback be in regards to making an INFORMED decision? :confused:

In addition, the feedback is HIDDEN away on ilounge and I didn't get to it until four days after my purchase, AFTER I became suspicious of switcheasy not sending me any receipt for my payment. I then took a closer look at their website, which does not have a contact email, a phone number, or an addess of operations, at least not in the US. THIS IS NOT GOOD. I started to think it was a scam. After finding this forum, ONE poster told the truth and mentioned the C+ rating for tinted screen, resulting in increased battery usage. I then realized I had been lied to by the biscuit ad 'visuals' and I filed a paypal claim to cancel my order. ONLY THEN DID SWITCHEASY ANSWER ME TO SAY MY ORDER HAD BEEN FILLED. Too little, too late. Especially since I also told them the multiple reasons I cancelled: 1) Poor customer service 2) False advertising. I went into details about the deceptive ad; what the point was of a case that actually reduced the already short battery life of the 3g nano (This is progress?); how I shouldn't be finding out KEY faults with the case from customers on a forum. That last point alone should be quite embarrassing for switcheasy. No answers.

NO RESPONSE to any of this other than "We will give you a refund when you ship it back." That's not enough.

The fallout from this is going to hurt them. The more time they refuse to apologize for deceptive ads, refuse to apologize to me PERSONALLY for non existant service, refuse to acknowledge emails and questions about deception, and refuse to

UPDATE THEIR BLACK BISCUIT AD TO REFLECT THE TRUTH THAT THIS IS NOT A CASE FOR ANYONE WHO WATCHES VIDEO,

the worse it's going to be for their reputation. :shake:

Are you serious? That sucks man. Sorry to hear that, that's terrible. You should send them an e-mail blasting them for that, because that is just unacceptable; I would be livid if I was you. Hope it works out.

this thread would go so haywire. In any case, I stand by my earlier review. (Without any venom) I just think that the dimming effect should have been explained more clearly--either on the Switcheasy website or here on the iLounge review. The impression I got, before purchase, was that the screen would appear to float and appear/disappear... like "magic." That's what we were paying for, in fact. (The Black Biscuit is more than the regular Biscuits). Sure, you could look at a photo of the case and suspect it would dim the screen somewhat, but you would never know how much until you tried it out. My review was an attempt to give a real world opinion so potential buyers would be aware. Battery life is important, and even if you crank it up to 100%, it still doesn't match a non-dimming screen. I just think it's a serious detriment to the design, and as I stated earlier, a sad example of style over substance.

On another note, I couldn't find my ipod the other morning. Finally, I found it way back under the couch on the floor. Maybe the dog knocked it off the coffeetable and it got kicked back there accidently... who knows. But I pulled it out and it seems totally fine. I think the protection and fit of the case is first class. Switcheasy should know that as well. Any company worth their salt listens to customer feedback. I'll send a note to the Switcheasy rep like Batboy and see what they say. Will let you know what happens.

One other thing: After one week, the click wheel protector doesn't even stick at all anymore. If they send me another case, maybe they can include a stickier protector as well.

But I'm not holding my breath.

I ordered mine on the 21st of September and still no case. After the estimated "6-10" business days had gone by I emailed switcheasy twice and got a reply like another 4 days later saying that my biscuit was backordered and that the rep had personally sent one out more than 2 weeks after I ordered it. He said it would be here today and again I got nothing. Anybody else have such a great experience with switcheasy? it seems like most people here got them on time or a little late. I just thought I'd let potential customers know so that you may think twice before ordering from switcheasy. The case looks to be great (from the ipodlounge review) but this is horrible customer service.

p.s. the click wheel sticker sucks so much

I talked to Steve Bau for quite a while last night. He called me personally from Hong Kong after I harassed him by email. Ha ha! Nice guy. While we agreed to disagree on my idea of updating the black biscuit ad to clearly mention that the screen is tinted, as he says he hasn't received any complaints about it, he gave me a full refund, and he let me keep the cases I ordered. The company has only ten people, and he is trying to contact/phone as many as he possibly can to sort out any shipping problems, etc. So I would say, he is very communicative, (we talked for at least a half hour), so I suggest that if you have a problem, leave your number or email with him.

I ordered the black biscuit on last Saturday and I got mine today. [I live in Hawaii]

Here is the picture:

I didn't set my brightness to 100%, I think 50% is pretty clear already :D

THANK YOU :cool:

on Friday it will have been a month since I ordered and I still don't have my case, have sent many emails but I'm not getting any replies

yeah I disputed yesterday and they gave me a refund & sent out a free case :) lets just hope it gets here soon

I ordered from switcheasy.com and they sent Me to paypal to checkout. I still haven't received anything from switcheasy after 9 days. Their email addresses don't work either. It definitely smells like a scam; whether it actually is remains to be seen, but my patience is running thin.
I ordered my Black Biscuit on September 26th, and my credit card was charged that day. It's now October 17th, and I STILL have not received the case. Their customer service is non-existent. Really pathetic.

Hi Guys,

We have sort of stem out the problem from some of the unsatisfied customers in the forum. We now know that most of the unsatisfied customers are from Canada, and due to customs issue, the orders to Canada was either held or rejected and returned to us. Gratefully, the amount of orders was not that much. I have temporarily halted all future new orders to Canada until we find a solution to this matter.

Much apologies for the current events which developed.

For any inquiries on this matter, please email me directly at steve@switcheasy.com.

Cheers,

Steve Bau

Director,

SwitchEasy Limited

Dear NSX,

We have already sent out a jack for you two days ago per your request, in your email you did not mention anything on the case itself. Can you PM me what is the issue with your case and we can solve it?

Cheers,

Steve Bau

Well, steve, my biscuit is already starting to stuff up. I sent an email to you guys about a broken audio cable after 2 weeks of use, and I'm wondering how can I get a replacement biscuit since I purchased the thing in Singapore, but I live in Australia, so I can't exactly go back to the original store for a refund/exchange. I think I still have the receipt if you guys need proof of purchase.

A guy called Robin received my email about the cable, but he hasn't told me about anything obtaining a replacement biscuit. What can you do about it? I just want a case that doesn't break so easily and protects my nano. I'm not asking for much...

I'm one of those people that live in Canada and my order was delayed almost 4 weeks but after sending switcheasy a few emails I was sent another case and received it today. The case is excellent and almost worth the wait hahaha...and about the screen dimming, its not that bad at all. I use my nano to watch videos sometimes and I can comfortably watch a video with brightness set to 40% and when listening to music I keep it at 30% and I can still see the screen pretty well. No need to jack it up to 100%.

Hey PNX, are the skins easy to apply and remove? I'm interested in ordering one. Also, how easily does the biscuit fit after application (ie Does the decal make the nano too thick)?

Got my biscuits today. A black and a red. Shipped Oct 8 from California, arrived Oct 19 to Vancouver, B.C. Almost two weeks from CA to BC is a long time. Even Europe is faster than this. Must have been a customs hold up.

Impressed with the look of the black biscuit, and the matching black lanyard. Didn't need the dock adapter (doesn't fit my 3rd gen dock anyway). The wheel protector is junk, doesn't even stick. The included headphone extension is a nice idea, but again, not needed. What exactly is the point of this extension? Any 1/8 headphone jack will fit fine in the case without it. I also don't need the back protector. Since it's protected by the case, why would you need this? The indents on the case by the wheel are also nice.
All in all, impressive marks for looks and accessories, but I'd trade all the accessories to fix the big flaw:

For me, number one priority is 'viewing brightness' and this black biscuit just does not cut it. I did a side by side comparison of the black screen to the red screen at 50%. The difference is MAJOR. Even with the black case cranked to 100% brightness, it STILL does not match the brightness and clarity of the red clear case at 50%. That is a huge difference, and people should be warned. I appreciate that Steve called me and refunded my money, but even for free, I won't be using this biscuit.

It's just unacceptable to me to halve the battery life and also possibly prematurely burn out my nano screen by having it cranked all the time. I'm using this for video as well as audio so this case is only useful for 1) protecting the nano from scratches 2) strict audio only usage.

Ideal situation for me would be the black case with a 'clear screen'. I preferred the red case because of this, but I just don't want a red case.

Steve, make a black case with clear screen, please!

Another problem is getting the case off. How do you do this? I've been working on this for quite some time and have yet to slide the door off. It's locked in there really tight. The leeway you have to slide the back off when the case is empty is no longer there, so please advise how to get the case off. (I finally got it off after wedging my thumbnail into the crevice where the back joins the case, and pushing hard. This may or may not work for everyone)

Why there was a perceived need to HIDE the screen of the nano with 'peek a boo', as if the screen of the nano was visually displeasing, is completely beyond me. What is the 'benefit' of this gimmick? Whatever miniscule advantage it is in impressing others (as if that mattered), it's certainly not worth the tradeoff of having to crank the brightness. This is a clear case of 'useless esthetic' being chosen over 'function'. This black case would still look great with a clear screen.

My wife likes the red biscuit, so at least someone is happy. If I could have bought one in black with a clear screen, I would be a happy customer. Now, I will have to wait for my $2.50 Hong Kong ebay cheapo to arrive next week, because at least that one was clear.

you guys have really taken this too far, to the point where it's gotten personal. i think it can go either way. should they say that the thing does dim the screen, even though it should be obvious? yes. i thought that maybe they just used a special plastic that goes from black to clear when light hits it. i didn't think that it would rely on the screen of the iPod alone to shine through. i understand that they may have not even thought about that, so they didn't put it in, but some people can interpret that as being misleading. i think that they should know better than to omit something like that, even though it may seem a bit obvious.

Switcheasy is horrible. do not order from them. I had to make a claim on paypal just to get them to reply to my emails!

I never got that case and spent a few hours trying to get a refund! Put your money elsewhere.

I had problems at first shipping in the US due to their exceess demand for this product.

Contact Zoltan Stiener, the US distributor if you have any problems. He's very helpful!!!
sezoltan@gmail.com

He helped resolve a few issues I was facing with the BlackBiscuit.

Zoltan Rocks!