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Poor Performance of iTunes Servers..

Anyone having problems, specifically searching? Time out after time out. It seems like ever since christmas the servers have been bad.
You'd think the money apple makes they'd have a great load for traffic.
[225 byte] By [paranoidxe] at [2007-11-11 17:00:31]
# 1 Re: Poor Performance of iTunes Servers..
You'd think the money apple makes they'd have a great load for traffic.

I'm thinking you mean load balancing. I haven't had any issues on the ITMS. There are many things to consider starting with your connection to the internet. There could be network issues between you and ITMS. Very highly doubt that ITMS is degrading in performance as you suggested.
toothpaste at 2007-11-15 17:07:42 >
# 2 Re: Poor Performance of iTunes Servers..
I haven't had any problems with iTunes. I'm thinking it's something wrong on your end and not Apple's.
onlycodered at 2007-11-15 17:08:43 >
# 3 Re: Poor Performance of iTunes Servers..
Haven't had a problem with iTS. Maybe it's on your end. Check your connection. Shut your computer down for 5 minutes and then restart it.
honeybee1236 at 2007-11-15 17:09:42 >
# 4 Re: Poor Performance of iTunes Servers..
My podcasts are extremely slow downloading today. Probably everyone getting the updates.
coachE at 2007-11-15 17:10:36 >
# 5 Re: Poor Performance of iTunes Servers..
There's a new version? i thought many people updated to 1.2.1 version a while ago? maybe just maybe the my be uploading some more movies or something
mugford1 at 2007-11-15 17:11:46 >
# 6 Re: Poor Performance of iTunes Servers..
Anyone having problems, specifically searching?

I've been having a lot of problems with searching for awhile now as well. But it seems like it only time outs when I search for something they don't have. :confused:
deathsolitude at 2007-11-15 17:12:46 >
# 7 Re: Poor Performance of iTunes Servers..
I just came here to report the very same thing! YES, it started on Christmas Day! I remember I was on the phone with my sister on Christmas day, and she was asking me about a song and I tried a dozen times to search for the song and it kept timing out. I figured it was just because a lot of people were trying to redeem their Christmas gifts.

But it has been impossible to search since then. Searching by specific title NEVER works. It ALWAYS times out. IF I run a search by a word, say "heart" I get the first screen of 150 songs. If I hit MORE RESULTS it times out again. The same with Artist name. I will get the first 150 results but cannot get any more as it ALWAYS times out.

Downloading is also sporadic. I'm on a 10Mbps cable connection. Sometimes a song will download in 8 seconds, sometimes it takes over TWO MINUTES to get a single song. I have no other connectivity problems with any internet site.

Funny thing is, my sister, In North Carolina, did the same search at the same time while we were on the phone, and she had NO problems finding the song. I have all but given up on searching in ITMS.

By the way, how are others who have this problem connected? I am on a 10Mbps Time Warner (Road Runner) connection. Any one else?
chippe01 at 2007-11-15 17:13:39 >
# 8 Re: Poor Performance of iTunes Servers..
It's strange. I got tired of Windows Live One Care, so I uninstalled it. No more search problems. Hmmm ...
chippe01 at 2007-11-15 17:14:42 >
# 9 Re: Poor Performance of iTunes Servers..
Dunno if this has any bearing, and dunno when it happened, but a guy in Macintouch reported that Apple had a new host for the store ( http://www.macintouch.com/readerreports/itunes7/index.html#mar28): ax.phobos.apple.com.edgesuite.net is the new domain.

S2
S2_Mac at 2007-11-15 17:15:50 >
# 10 Re: Poor Performance of iTunes Servers..
I have poor itune store performance aswell since some time. Not when clicking on an album or previewing a song, but every search times out, even for artists/albums that are definately there :o( So it's become useless to me.

Is there anything we can check to actually locate the problem. I'm in Belgium. I did a speed test (with speedtest.com) and achieved 3000 upto 10000 kbps (depending on the server) which seems quite good.
Wouwie at 2007-11-15 17:16:51 >
# 11 Re: Poor Performance of iTunes Servers..
where are the master servers of all the content for the store? is it in California? how big would the servers be? and like 10000teribytes?
Eric Lewis at 2007-11-15 17:17:50 >
# 12 Re: Poor Performance of iTunes Servers..
I did some further tests and indeed, it times out everytime i search for an artist / album which isn't on iTunes.
Wouwie at 2007-11-15 17:18:48 >
# 13 Re: Poor Performance of iTunes Servers..
It happens to me all the time, and not when I am searching for something they don't have, sometimes it happens if I click on audiobooks or podcasts! It's extremely annoying!
Narah at 2007-11-15 17:19:55 >
# 14 Re: Poor Performance of iTunes Servers..
Everytime I do anything on the iTunes store that is during prime hours--nightly from about 4 CST to after midnight, it is slow or times out. Seems to me that Apple needs to get this under control of people will go elsewhere.

Very frustrating, especially for those of us who remember how slick it used to be!
Mustang Paul at 2007-11-15 17:20:50 >
# 15 Re: Poor Performance of iTunes Servers..
I can't search for anything that's not in the store without getting a Timeout. Even things that are in the store, but aren't "big items" don't work.

For instance, when the EMI deal was announced, I searched for The Beatles. It timed-out, even though there are interviews and the Tony Sheridan tapes in the store.

I searched for Pink Floyd, and it works.

I searched today (Saturday, 11:45 EST), for The Beatles, and it worked fine. Really quick, actually.

I've searched for a lot of stuff (I tried "Elvis vs. JXL, since there are only four results), and the longest search time was two seconds.
pohatu771 at 2007-11-15 17:21:49 >
# 16 Re: Poor Performance of iTunes Servers..
I've had the same problem. I used to just have problems with slow downloads (a few minutes, vs. the normal few seconds). Now I've been having a lot of timeouts with the search function. Basically the whole iTunes store locks up.

Later,
Aaron
iceeis at 2007-11-15 17:22:53 >
# 17 Re: Poor Performance of iTunes Servers..
I has problem since JAN 2007. Many time i tried to search for artist or albums on itunes and the message cames after long delay like artists or albums are unvalaible(please try later). BTW i have high speed internet connection and i don't think it's the issue with local internet speed. Because after i tried with napster and yahoo(they were showed the results smoothely). So i think Apple have to work on this and solves this before more n more peoples start complaining(and look elsewhere to buy music).
ZOOM ZOOM at 2007-11-15 17:23:50 >
# 18 Re: Poor Performance of iTunes Servers..
I have a somewhat related issue with network timeouts in the ITMS but it's more to do with the checkout process. Before I used to use the shopping cart method to purchase songs, so that I could just queue up stuff that I'd want to buy eventually and be able to choose exactly which songs to buy in a batch. But around the time of version 7, I've never been able to access my shopping cart which has a good handful of songs that I've been wanting to purchase. I really hate using the 1-click method where it just purchases songs individually since there are some albums where I want multiple tracks and I might not want to buy the song right then and there but just queue it up for a future purchase(before I forget).

Another similar problem I had was when I purchased a song and the stupid ITMS tried to immediately download it but timed out. I was so ####ed since I had actually bought the track and was unable to revive the connection to the store to force the song to download. It was lame because ITMS thought the track downloaded ok when nothing happened at all. Other than that though my experiences with the store have been overall pleasant and mostly trouble free.

If you're wondering, I've also tried also the standard tricks of disabling antivirus/firewall software, bypassing routers, etc. None of which resolved the network timeout issue when trying to load my shopping cart. If anyone has other solutions or this problem, I'd love to hear how you resolved it!
Decept1k0n at 2007-11-15 17:24:55 >
# 19 Re: Poor Performance of iTunes Servers..
FYI - Yes, ITMS has definitely been messed up off and on lately.
Westmar at 2007-11-15 17:25:54 >
# 20 Re: Poor Performance of iTunes Servers..
It wouldn't surprise me, there must be a lot of traffic go through the iTunes Music Store every single day. However, Apple should really upgrade their servers to meet demand and the added load of putting videos on there as well.
slashjunior at 2007-11-15 17:26:56 >
# 21 Re: Poor Performance of iTunes Servers..
It wouldn't surprise me, there must be a lot of traffic go through the iTunes Music Store every single day. However, Apple should really upgrade their servers to meet demand and the added load of putting videos on there as well.

Apple should do A LOT of things they don't do.... :shake:
Westmar at 2007-11-15 17:28:02 >
# 22 Re: Poor Performance of iTunes Servers..
It wouldn't surprise me, there must be a lot of traffic go through the iTunes Music Store every single day. However, Apple should really upgrade their servers to meet demand and the added load of putting videos on there as well.

The servers are not the issue. Bandwidth is the issue.
toothpaste at 2007-11-15 17:29:01 >
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