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ipod freezes, warranty question

My ipod is constantly freezing. It will work fine for a day then i'll try and play a song, then it will freeze until it runs out of batteries.
My question is, will apple replace or repair my ipod?
I have not have my ipod for a year yet, and am hoping it would be free. I did not buy best buys extended warranty and they said they wont help... How exactly to a contact apple, is there a way to do it over the phone rather than the internet?
Also, will the apple store be able to exchange my ipod?

Any help would be greatly appreciated, i know there are a lot of questions above, sorry!

THANKS
[626 byte] By [all_an88] at [2007-11-10 18:59:59]
# 1 Re: ipod freezes, warranty question
Man, the EXACT same thing is happening to me, and i was gonna post the EXACT same thing you were. But you already did it so ill avoid making a new topic but does anyone have an answer?
h2hummerz at 2007-11-15 15:00:55 >
# 2 Re: ipod freezes, warranty question
you don't have to wait for the ipod to drain... try using the reset feature (press and hold menu + center button)

and it's not that hard to find apple's #
try checking apple.com
tarheelsXL at 2007-11-15 15:02:02 >
# 3 Re: ipod freezes, warranty question
The same thing happened to me.

And the it gradualy got worse and the hard drive started making grating noises.

I took it in and they said th warrantie will cover it.

::M1557::
M1557 at 2007-11-15 15:03:01 >
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