Ipod Headphone Jack Broken

thanks for the info

So just let me get this stright, i bought my IPOD from some store but it was an offical apple retailer (dont know if it matters or not)
was wondering if they would give me an original apple IPOD or if they would give me an old one

I dropped my iPod a very short distance, ie from my hand to my desk so all of about 10-20cm. then one side of the audio in my headphones stopped working. tried other headphones nad aux out, same deal. Then a couple wks later it stopped outputting sound at all. So I went through the online repair registration. Going through that, it says if you damaged it but don't tell them, then send it to Apple & they find out it was damaged by the user then you'd be liable for repair costs plus additional costs (if i remember rightly) so I (stupidly) told them my precious had a small (tiny) fall and progressively stopped working. I got home last night to an answer phone message saying it would be ?199 +VAT to repair it!!!!!! BTW its an old style 20g Win iPod, new Oct '02. But ?199?!!!! Thats highway robbery. Do you think that a) my problem MAY be attributed to the same headphone jack issue and that b) i may be able to revoke my online repair request and put it through again as a warranty issue?

Furthermore, does anyone know of someone that can do a repair more economically in the UK? something a little less of a ripoff than the ?199 Apple are trying to fleece me for?

PIC of my broken Ipod Headphone Jack

If you can, contact an Apple reseller in Germany and see if they can help. If you can find someone willing to be somewhat helpful, they will tell you all you need to know.

Also, unless the guy at the Apple store was lying to me, you should be covered under the 1-year window for this broker headphone jack problem.

i have recivied my IPOD back turns out they sent me a new 1. Not quite sure that it is completely new though cause: it's charged fully which is wat i did b4 sending it for repair, and he headphone jack i can see a crack it looks like the stuck a ring around the remote part. But 1 wierd thing is that the version of the IPOD is 1.3 and the main menu insead of the ABOUT menu its replaced by a BACKLIGHT menu.

Forgot to let you know that I got a new iPod too. I was fortunate enough to have a local Apple store to go to. They took one look at my iPod, entered some stuff into my computer, and gave me a brand spankin' new 2G 20GB iPod (machine only--no earbuds or other accoutrements). Also gave me new warranty and other requisite paperwork, and sent me on my way.

I tried to pry the Apple guy re: the corporate stance on this recurring earphone jack problem, and he wouldn't bite. He just smiled and handed me my new iPod.

Glad to hear both of you were able to get you broken pods replaced F.O.C.

cool tip, could you maybe repost the 2nd picture, it won't load properly??

I think i'll try to make some sort of homemade plug though so i can switch between remote/no remote!

same here they do work
but poor quality cant really see what you did

Well, I have the 20GB 2Gen one as well and the headphone socket died last Friday. I called Apple in Ireland and the technical support lady was very nice but as the iPod was outside of warranty (by 3 weeks) there was nothing else she could do but charge me ?299 for a repair!

I made the point about it being sooooo expensive and how I loooove my iPod, isn't there anything she could do, so she took my details and asked if I wanted to speak to Customer Relations.

There a guy was really helpful and said that since it was just outside the warranty, they'd extend it, so I was passed on again to the last person. She went through the reset test (we both laughed about this but she said that she had to!), then she said she'd get a courier to collect it and they woould repair it.

There has been no mention of a charge so far, so fingers crossed!

NOOOOOOO neezeee!

Please let me know if Apple finally acquiesces on their design flaw and gets you a new 3G. I would almost want mine to break again so I could do the same.

As I mentioned before, I tried to pump the tech guy at the Apple Store to admit more about this design flaw, but he wouldn't take the bait. Nor would he allow me to get a new 3G in its stead.

Even worse, my friend just got a 3G 30GB, and it's soooo coool.

Let me know how this turns out. And make sure you pull out all the tricks to get the 3G you deserve.

Im having trouble finding the plastic ring. Is it the ring thats attached to the remote body or is it the ring inside the plug that goes into the ipod? How do I remove the ring once I find it?

TIA

It is inside the remote. Open it up. Pull on the cord a bit (so it goes past the notch).
Pry up (out) the board on the side with the wires.
Hold the end of the board and pull out twards the cord.
Wiggle it a bit until the front (where you pop your headphones in) comes out. Now a little white ring will pop out.
Now you know where to put it...
To put your remote back together...
Put the front end (where u put ur headphones) in first.
Put the board back down.
Push the cord back past the notch.
Then put the white back back on... And ur done!

Does this flaw happens to all versions or just the old ones?

Here's my update:

DHL collected the Pod on a Thursday afternoon and I got a spanking new 20GB (Ok, 2nd gen, same as my old one) back on the following Monday morning.

That's over a week ago and I haven't received any invoice or any mention of payment so far. I know they said that they'd extend the warranty, but I saw that they were 'Creating an invoice' online. The online status still reads 'Invoice Created' but I've not heard anything.

Unless thing's change, I'm really rather pleased with the whole thing! YAY!

My headphone jack is also slightly off center and this ring solution may be a bit testy. I was wondering, does that ring go all the way down, like is it like the remote, and completely fills the hole? And does anyone have pictures of where the headphone jack is soldered to the motherboard?

Chuck

After 2 yrs my ipod headphone jack started losing audio to L chan
wiggling plug or holding in a particular spot sorted this so I was sure that interior was mis aligned - opening ipod revealed a sealed jack unit so I backed off and read this thread - bejaysus couchpotoatro had the answer - I had no remote so improvised with a small section of cable tie (2-2.5mm width cut to bout 10mm long) pressed into groove and the f**ker was 100% Thanks Couchpotato - Peace to all - NOW (requires regular activity) !! Creds to ipodlounge

I posted a new thread about this without looking at this one! I'm a dink!

Anyway I had this problem on my original 5 gb and fixed it in a similar fashion to Noix but now my iTrip won't fit in as the jack is designed to slip over the plastic part that keeps breaking. I have a machine shop in my building and am going to have them take the offending metal part of the iTrip. Hopefully this doesn't mess with it's performance.