Recently my 20 gig iPod bit the dust and I had to use my CompUSA TAP to get a replacement. Here is where I ran into some problems.

I was told that it would take only a 3 day turn around for me to get a replacement iPod. Well it has been 2 weeks and I am still without my precious.

It started when I was notified by the store (three days after I dropped it off at the store) that their corporate office did not have the proper documentation (my original receipt) and I had to fax it to them. The weird thing was that they had already made a copy of this, but I faxed it anyways.

Two more days roll by and I hear nothing. I call back and I speak to one of the technical services people who told me that it was in the "review" phase because they are still awaiting information from the store! I asked what that information was, and they said it was the receipt. Their stance was that they had faxed it to their corporate TAP department multiple times at multiple fax numbers but they have yet to receive it. I tried to be patient and let a couple more days (and a weekend) pass by and called on Thursday. Same answer. I called again today, and went into the store and I got the same answer.

I don't know what to do! I am getting very inpatient and have tried to call CompUSA's customer service but they only tell me that it's the stores fault and they can't do anything for me on their end! Can anyone give me some suggestions on how to deal with this? I just want my iPod!