Best Buy with PSP

Originally posted by Epper27
what does doa mean?

Dead on Arrival

I purchased The Dude (my new 30gig gen 3 iPod) about 2 1/2 weeks ago at the Best Buy by my apartment. After using it on vacation, at the gym, and commuting to work, it crapped out while updating on my Mac. It reset itself, and got stuck on the Apple logo. The only thing that worked was Disk Mode. Regardless, I called Apple and they told me a bunch of things to try. When nothing worked, they took my address and are shipping me a box to send it in for repairs.

Now I love Apple, but they don't have great experience with getting repairs back to me in a timely manner (long, long experience with a PowerBook Pismo dvd module), so I called the Best Buy and told them my story. They said to bring it in and have a tech look at it. I brought it in, the tech guy touches the pause/play button, and it turns on fine and works without a hitch. Now i had tried every fix possible, but couldn't get it to work. Apparently I had a magical car ride to the mall that fixed it. :)

Either way, the Best Buy guy asked me if I wanted to get a new one anyway, since I was inside my 30 day warranty. I asked if he was serious, and he responded by handing me a brand new box from the display case behind him. I, of course, took it. He also told me that had this been outside of the 30 days they couldn't have given me a new one, but that I should purchase the protection plan. I definitely saw the light, as far as not having the plan, so I purchased it on the spot. He said it covers everything but scratching the screen for 4 years. Awesome.

Moral? Don't eat yellow snow, and buy the protection plan for the iPod.

Have a great day everyone.

happy poddin'

Originally posted by Armoth
My understanding was that were peripheral such as an ipod, you would buy the replacement plan as opposed to a service plan. And when you need to get it replaced, then the plan is used up. How did you get them to transfer it to your new one or did they just do it on their own?

Nope, the $40.00 plan transferrs to your new ipod--the plan is good for 4 years no matter how many ipods you go through--that's the beauty of it (I've already exchanged one dysfunctional ipod in on the plan and it transferred to my new one--which is still a 2nd generation 20 gigger).

The CompUSA TAPs don't transfer (ie they can only be used once), but they allow you to upgrade at will--the Best Buy plan is only in case your ipod dies.

I just bought my ipod from best buy yesterday and I paid extra $40 for the PSP. The sales guy said that I can even get my money back when I'm tired of my ipod and use the credit to buy anything in the store. Is this true or should the ipod be dead for them to honor a claim?

Please comment! THANKS!

Am I able to buy the Best Buy Plan without having bought the iPod from them?

I thought the bestbuy PSP covers 2 years?

for 40 bucks, thats what mine covers. Or maybe I read it wrong?

Ipod 10 gig...3rd gen.

It says 4051723 and it also says 200 - 299

It says on reciept 2 YR 39.99

Originally posted by unr1
I just drove to bestbuy and asked them.

your coverage is a 4 year repair protection plan. so if your prouduct goes deffective, they will repair it, not replace it.

the 2 year ones will replace the product.

the lady told me all new plans are 2 year replacements now, no more 4 year repairs on portable audio stuff.

-UnR1

PSP entails having the product repaired or replaced. Some items are considered "DEVO" which means they do not get serviced whatsoever, they are automatically replaced, and this is the case with the iPod. At the local best buy here, the 2 year product replacement plan applies to mp3 players 299 and below. Anything higher can get the 4 year PSP.

Originally posted by schk
PSP entails having the product repaired or replaced. Some items are considered "DEVO" which means they do not get serviced whatsoever, they are automatically replaced, and this is the case with the iPod. At the local best buy here, the 2 year product replacement plan applies to mp3 players 299 and below. Anything higher can get the 4 year PSP.

I bought my 10 GB WiPod back in March (before the new ones came out) and got the 4YR MP3 PSP as mine was $399. It has recently been buggin' out, freezing on songs at random, the screen becomes very dark and discolored, and gets hot as hell. I tried the fixes I learned here (the Menu + Play buttons, etc) but it still is kinda freaky. I want to take it back to BestBuy and see if they can fix it... How does the process work? Do they check it out, repair it, or just automatically replace it, as you have said schk? Help is greatly appreciated!

I was there this weekend, and they will swap it for EQUIVALENT technology. That means another 10 gig. I would think you could argue up though.

Hey, I'm new here, but I happen to work at best buy, so I figured I'd clear some things up.

First, the older model IPODs came with 4yr PSPs. However, these IPODs are no longer serviced. Therefore, if it breaks, it automatically is replaced or you're given store credit to get a superior model or what have you. They don't get sent out. The newer ones, at least the 10(though I believe all) are now PRPs, meaning that they don't get sent out either, but replaced. It's a really good deal, especially on the 30gb model. I sold one to a kid a few days ago, and told him about the service..to which he told me "No, it has a limited warranty." Being tired of arguing with people, I just said ok...and then proceeded to laugh with one of the techs as he cashed out. I laugh because, theoretically ;) , you could just fry your IPOD 3yrs from now and get a brand new equivalent to the price you paid in store. A tech doens't really care, he's going to look at it and say "Go get a new one." Not getting service is really dumb, especially on something that starts at 300 dollars. Especially when you take into account the hard drive inside, and battery..service.

Myself, I almost bought a refurbished 20gb IPOD a month or so before the new ones were annoucned, but another employee did. It broke on him, and then he got another model, and that one "broke" and he updgraded to the newer 10gb model. Well, the Ipod went on clearance, and I thought I could finally get one for a good price. Alas, all the older models were gone...so I thought. Until a few weeks back when a man came in with a broken older model, and had to have it replaced. I went to go see if we had any, and there were 4 older models, brand new in-box. I told my supervisor I wanted one, and he told me to name my price. I told him 200, he said deal. A week later I walked out with a 20gb Ipod for 200 dollars...an amazing deal that I still can't get over. And the service? Employees get it for a mere 6 dollars. :cool: I went home that night to see what used ones were selling on ebay for...350 bucks, and mine was brand new, I felt like a thief, a very happy, musically indulgent thief.

Anyway, as I said, I'm new here, and that's my anecdote on how I acquired my Ipod. I'm sitting here listening to Giant Steps and loving everything about this "toy".

Originally posted by JDAZEL
Hey, I'm new here, but I happen to work at best buy, so I figured I'd clear some things up.

First, the older model IPODs came with 4yr PSPs. However, these IPODs are no longer serviced. Therefore, if it breaks, it automatically is replaced or you're given store credit to get a superior model or what have you. They don't get sent out. The newer ones, at least the 10(though I believe all) are now PRPs, meaning that they don't get sent out either, but replaced.

That is exactly opposite what I was told last week when I brought my gen 2 10 gig in. They said I had to get a new 10 gig ($100 less than what I paid), or I could pay the $100 difference and get the 15 gig. They said equivalent technology (10 gig for 10 gig), but could I ask for the price of a case and remote, since those are not included with the new 10 gig, but were with my old one? They also won't do anything if you have the headphone jack crack because it is cosmetic.

--rick

Well, if they still have 10gb Ipods then that's what you'll exchange it for, provided it's the same model. The guy I previously mentioned, his screen was cracked, literally cracked as if he dropped it, and that's not supposed to be covered. However, he walked out with a new model 10gb anyway.

Chances are if you argue about it enough, you'll get your way. Keep in mind though, you're dealing with people, so if you come in with an attitude and malicious intent they likely won't do anything for you, but if you have a calm demeanor and are polite, they'll help you out. Best Buy, at least my store, says they have policies, but they always bend the rules from case to case.

My first ipod (20 gig gen 2) malfunctioned 3 months after I first got it, my second one, same specs as the first, died yesterday--after three months. All I can say is thank god for the Best Buy PSP--I have the 4 year plan--now I get a gen 3 thirty gigger Monday or Teusday (they didn't have one in stock today).

As someone else alluded to, the ipod cannot be repaired at Best Buy--they just give you another one of equal value if/when it breaks. I cannot stress how good of a deal the 4yr psp is...

It's actually a 2yr PRP plan now, as I found out today, on all the new models. Anyone with an older model gets the 4yr though.

At BestBuy.com it's a 4yr PSP for $40 right now... I just checked and it says I could pick it up at the store near me. Now I'm wondering if I should buy it online or go down to the store... I'd rather have the 4 yr plan.

I just got back from Best Buy and they sold me the 4 year plan for $40. I think they tried selling me some other deal at first but I went to their online store and showed them the site and asked for the same deal ... and they sold it to me.

It's dependent upon the Model you order. The size of the IPOD you purchase will determine the type of service.

Originally posted by tedly
I tried to get the 4yr PSP plan at the BB store in nyc yesterday and the register was only able to ring up a 2yr Replacement Plan. I specifically wanted the 4yr PSP and pointed out that the bestbuy.com website sold it. The customer service manager, which it was finally escalated to, eventually told me to just buy it on the website because they can only sell me the plan that shows up on the register.

After ordering my 10gig with the 4yr PSP online, I spoke with a cust serv agent on the phone and explained my experience. Her reply was "the website and retail stores are separate entities, which is why the warranties offered are different."

Judging from other ppl's experiences, BB's warranty offerings are very inconsistent. I'm surprised considering the legal troubles they went through not too long ago. I work there, and it's been confusing as hell on telling people what service comes with it. I've told some people it's 4yrs only to have it ring up 2yrs, and I've told others it's 2(After being told by my supervisor that they are all 2 now) only to have it ring up as 4. The sales people and the store have no control over what the PSP is, because when you ring the item in, it comes up with the service that you can offer on it. From my experience it looks like the lower models are only two yrs, and the 30gb model is 4. The previous generation had 4yr plans on all of them. Also, the 2yr plans aren't service plans, they are replacement plans, where as the 30 I rang up recently was a 4yr service plan...weird.

ya...best buy's protection plans are great...
i also bought the plan for my gran turismo steering wheel...im gonna return it before GT4 comes out and get it:D
best buy is great

I have the $40 PSP from Best Buy and my 30GB iPod wasn't charging so I took it in today. The guy told me he had to send it in for repair, but it sounds like Best Buy doesn't repair the iPods.

Any clarification?

Gonker

I called them today and their response was "the 1st generation we swap out, but the new ones are sent in for repair". I can only hope it went to Apple versus some repair shop. I just don't see Best Buy having supplies to fix these things.

Oh well...

Gonker