musicmatch 8.0 and 2.0.1 update

No,but it wouldn't surprise me. I've used MM for over two years,and just did the upgrade to 8.0. Alot of the stuff that was supposed to have been fixed with the new upgrade hasn't been... I could go on forever. The customer service there sorta sucks,and I've learned to take whatever they tell me with a grain of salt. That is, if they ever respond. At this point, I'm ready to try ephod,which you can download for free,or Xplay,where you can try it out on a trial basis.

Haven't seen your specific problem, but... (perhaprs this should be a new post)

I have an 30gb iPod, MusicMatch 7.50.5002aApple (out of the box) and iPod software version 2.0.1. This is running on a P4 1.82GHz with native firewire and 1gb RAM. I previously used a 10gb iPod with the MMJB version which shipped with that unit on the same PC - with no problems whatsoever. Was quite stisfied. Now I have the 30gb withn its version 9of MMJB. I have no problem. My music library is ~17mb. I had no trouble installing MMJB, the iPod plugin and manager. I had no trouble formatting the iPof for Windows or using NNJB to download my tunes initially. BUT (and it's a BIG BUTT) I have a persistent problem syncing the iPod after I've made changes to my MMJB library. Again, no trouble ripping new CDs into the library. None of the specific problems reported here. After making changes to my music library, I get an error half way thru the "Preparing to Sync" process sequence. I assume MMJB is sorting or collating at this point because it never reaches the actual start of the download to the iPod. The progress indicator bars continues to increment right up to the time I get the error:

PortablesRun has encountered a problem and needs to close.
PortablesRun Error Signature
AppName: mmjbportables.exe AppVer: 7.50.5.2 ModName: kernel32.dll
ModVer: 5.1.2600.1106 Offset: 00013887
Exception Information
Code: 0xe06d7363 Flags: 0x00000001
Record: 0x0000000000000000 Address: 0x0000000077e73887

This has the effect of aborting MMJB without the benefit of ejecting the iPod first. So, bottom line, I can't sync my iPod to MMJB just to update iPod. Each time I want my iPod to reflect the changes I've made with MMJB, I have to re-format and reinitialize the iPod and use MMJB to download the ENTIRE library to the empty iPod. Does this really suck? YES IT DOES. I posed this same info in a "Request for Tech Suuport" (that's cozy) at thier website, but I'm not optimistic for a quick reply.

Has anyone experienced this problem before? Didn't see any hit on the useer forums, so am I the ONLY one with this problem? Would appreciate any insight/guidance/pep talks you

I got a response from Tech Support regarding my sync problem with version MusicMatch 7.50.5002aApple. They gave me a link to a newer version 7.50.5005 which they claimed would correct my problem. Didn't bother to say what the problem was - and I felt as though this was just the first thing they always tell people to try. Deinstalled the older version and MMJB and the plugin and installed the new versions. I already had iPod software 2.0.1 so I skipped that part. I am cuatiusly optimistic at this point. The new version read my music library, still remembered my preferences, looked and smelled as if it hadn't been updated. I ripped 2 more CDs and deleted 2 CDs in the library, then tried a sync. This would have failed before, but now it works fine. I've now tried 3 updates and syncs of various sorts and all is well. Haven't had time yet to see if this newer version addresses any of the tagging problems referred to by others in this this forum.

So I'm going to continue using MMJB while I re-rip my CDs to a new directory using EAC. Once I have the new library created with the better codec (months from now?) , I'll decide whether to go to EphPod or wait for iTunes/Windows. I hear iTunes will ship with native AAC and MP3 VBR. :p

bowersj-

Can you post the link for 7.5.5005 and the steps that you used to install it. I looked on their site but can only find 8.0. I am at work and dont have MMJB installed on my computer here and that seems to be the only way to report problems to them is through their software.

Thanks.

It appears as though some people are successfully using MMJB 8.0 with iPod software 2.0.1 - and others are failing with this combination. Sounds as if 8.0 solves the tagging problem(s), but it also sounds as if Apple is telling people to upgrade to 8.0 while the MusicMatch people are saying stay on 7.5. Does anyone have the definitive word on what will and will not work? Since I'm really interested in an "all-in-one" solution (ripping into high quality MP3s/AAC, managing the library, and syncing to iPod), I'm really looking forward to replacing MMMJB with iTunes/Windows later this year. Until then, though, what's the OPTIMUM configuration for MMJB and iPod software? Thanks all. :rolleyes:

Here's a cut and paste of the e-mail I got from Tech Support. I did exactly as described with one exception. I already had iPod software version 2.0.1 on my iPod, so I skipped the final portion of the install that would install 2.0.1 on your computer and then re-format and reinitialize eh iPod. I NECESSARY did NOT want to do that and be forced (again) to download my entire music library. Anyway, it worked. I ended up with the new MMJB on my computer without having to actually touch the iPod. The fix to my problem was within MMJB itself - not the plug-in, not the iPod software, and not with the iPod 'Manager'. Here's exactly what thy sent me:

Hello,

I apologize for the difficulty you are experiencing using MusicMatch Jukebox.

The difficulty that you are experiencing should be resolved in a combination of the new MusicMatch Jukebox 7.50.5005 Apple OEM version and the iPod 2.0.1 firmware update. These packages are available in a bundle from the following page:

http://www.musicmatch.com/download/free/?OS=pc&OEM=APPLE

Please use the following process to remove the previous version of MusicMatch Jukebox and the iPod software prior to installing the new package:

1. Open the "Add or Remove Programs" control panel.
2. Select and uninstall the iPod for Windows item.
3. Select and uninstall the MusicMatch Jukebox item.
4. Close the "Add or Remove Programs" control panel.
5. Go to the "\Program Files\MUSICMATCH\MusicMatch Jukebox" directory on your hard drive.
6. Select all files, but not folders, in this directory and drag these items into the Recycle Bin.
7. Restart your computer.
8. Reinstall MusicMatch Jukebox and the iPod plugin using the new software installation package you downloaded.
9. Restart your computer.
10. Connect the iPod to your system and start MusicMatch Jukebox.

You will need to use the iPod 2.0.1 firmware updater to update your iPod device. This updater can be found in the Start menu under "Programs > iPod > System Software 2.0.1 > Updater".

If you continue to experience trouble, please resubmit your issue through "Request Technical Support" from the Help menu.

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Hope this helps you out. -Regards from SF