late deliveryof Ipod complaint
I ordered my 10GB Ipod two weeks ago yesterday (it is supposed to take two weeks max for it to arrive) now I called them 4 days ago to check the delivery date and it turns out they had the post code wrong which they changed and assured me wouldn't mean a delay, however round comes the promised day and still no pod so I call again and they say tomorrow definitely, well it's tomorrow and I called again and they said theres been a mix up and it'll be here in two days, well thats just crap even if they say it was the address problem that was only a wrong post code and at this point it hasn't even entered the UK (apparently it's come all the way from Taiwan and made it to Luxembourg of all places). well anyway I say what type of compensation should I expect because of this delay of almost a week... they say I need to wait till I have it to complain well at this rate it'll never come.
anyway my question is this, what type of compensation should i expect/ask for, ?50 maybe or some free accessories such as a dock or case, anyone out there have a similar experience, I'm sure lots of people do?:confused:
[1156 byte] By [
j2000wall] at [2007-11-9 13:02:20]
# 1 Re: late deliveryof Ipod complaint
50 Pounds?! Right...I would expect no compensation. They could blame the shipping company, and I am willing to bet the most they would do for you is send you a free case (if you are very lucky). A week isn't that bad, many people have waited months because of shipping problems. Just accept it with a humble complaint. Noone likes a fussy customer :)
# 2 Re: late deliveryof Ipod complaint
Originally posted by mongoos150
I would expect no compensation. I couldn't have said it better myself. :D
And I don't mean that they (I'm assuming Apple here, right?) wouldn't offer compensation. I'm saying that I don't think compensation in this matter would be warranted. Delays happen, and they're not necessarily the fault of the manufacturer/distributor.
Rich at 2007-11-15 14:16:49 >
# 3 Re: late deliveryof Ipod complaint
Well they can't possible blam it on the shipping company they haven't even given it to them, they say they'll do that tomorrow, which is two days after the arrival date was suppose to be, and they lied about it all last week, and they can't sqerm out of that. There is no reason for it to take 2 weeks from Taiwan anyway, it's only because they leave it til the last minute to send them out, if more people complained they would have to give out more compensation and then they would have some insentive to get back on track.
I'm going to get as much as I can I was thinking that some free assesories like a case or dock would be aceptable they charge about ?30 for them anyway. Well I'll report back once I've got whatever they offer me probably not till Friday now!
# 4 Re: late deliveryof Ipod complaint
If they give you any "compensation" for the shipping delay then I should get half of the iSkin company as "compensation" for their delay.
# 5 Re: late deliveryof Ipod complaint
I personally think that people like you are very wrong to hassle companies like this. Delays do happen; it would show you had some dignity to just accept it like most all people do. Just let it be, don't give Apple a hard time because you had to wait a little longer than expected for your product. It's people like you that make product prices go up for the rest of us. When they have to start 'compensating' people for delays and such on their products Apple has to make up for it somehow. How do you think they do that? They up the prices on their products; and likely they will be less understanding to mishaps that happen in the future which hurts all of us. Be humble and understanding, make life easier for all of us.
# 6 Re: late deliveryof Ipod complaint
if this was a microsoft delay none of you would be saying these things, apple is a profit making company like all the others, it's not a charity, and i don't think we should be treating it nicely, it's been around for a hell of a long time and should have sorted any glitches out, if it was just starting I could understand but from what I hear there are so many unnessisary problems it's just not nessisary! But I wouldn't want to be reponsible for a price rise or hurting apple in the long run but for me ?250 is a lot of money and I expect the service they say they offer and I sertainly don't expect to be lied to, if they had been honest and siad 3 weeks or told me how long is was liable to take when the problem first appear a week ago I wouldn't be annoyed.
# 7 Re: late deliveryof Ipod complaint
j2000wall:
I hardly think they maliciously "lied" to you. Don't you understand that the Distribution portion of a business is very complex and the people that you're speaking with may not always have the most up-to-date information. Yes, even in this world of instant tracking, glitches happen.
And what do you mean they "waited until the last minute" to ship it? Do you have any proof of that. We don't know what their supply chain is like, nor their distribution process.
You're complaining about 2 weeks to get a product from Taiwan. Hm, could be a lot worse. That is halfway around the world remember.
You sense of entitlement to compensation is misplaced in my opinion. But that's just me I guess. :rolleyes:
Adam
# 8 Re: late deliveryof Ipod complaint
ashawley,
I understand what your saying and I recognise that it's not the fault of any one individual, I would never blame the person on the other end of the line, but the fact is that last week I was told that they were changing the address problem which was a post code error, (an F instead of an S) and at that time it was in Luxembourg, so from then on I could see no problem the postcode surly wouldn't affect it till it was in the UK. Then today I'm told they will correct the address issue today and start it shipping (I presume from either Luxembourg or London) tomorrow and it will arrive on Thursday at the earliest, I could go to Luxembourg and get it in 24 hours! but it's been there for nearly a week (6 days since last Wednesday). I know it was a glitch but they need some incentive to make sure it doesn't happen again, I certainly won't buy from apple I'll use a dealer in future so maybe that'll be enough for my piece of mind, I know I sound like a snob or rude or whatever but thats not it, I just think it's silly to say well it's apple they have good looking stuff and good telephone voices and good adverts so lets give them more slack than anyone else.
# 9 Re: late deliveryof Ipod complaint
my ipod was about 2 days late and im just glad i got it
Huntyz at 2007-11-15 14:23:57 >
# 10 Re: late deliveryof Ipod complaint
Nobody is saying 'lets give Apple slack because they have nice products'...
And this also has nothing to do with Apple. I would have said the same thing if you were dealing with Microsoft. Mishaps happen, just accept it. Don't give everyone a hard time trying to 'get a freebee' because you had to wait a bit for your product.
# 11 Re: late deliveryof Ipod complaint
Ok, Ok heres what I'll do;
If it comes when the third (and very nice lady) I spoke to says it will (thats Thursday my birthday as it happens) I'll leave it at that.
However if it doesn't come and they've f**ked up for a third time I'll demand some kind of responce to the situation, I hope that sounds fair bearing in mind if they'd said it was going ot be another week a week ago I wouldn't have minded. Hope you don't all start having another go about that.
# 12 Re: late deliveryof Ipod complaint
Actually, this was all planned out j2000. Everyone conspired to make sure it arrived on your Birthday. :D
Adam
# 13 Re: late deliveryof Ipod complaint
I got 50 bucks worth of stuff for a 1 day delay. Call and see what you can get
# 14 Re: late deliveryof Ipod complaint
iamaustin:
Exploiting companies like that is total BS. One day is hardly anything to get upset about.
# 15 Re: late deliveryof Ipod complaint
Sure it is, i ordered it on the day they announced it, it was a promise written several times on their homepage they would keep, and come friday everyone else got theirs and i didnt get mine because they forgot to ship it? #### that.
Edit: They promised all online orders to be at everyones doors by that friday.
# 16 Re: late deliveryof Ipod complaint
Yeah I'm with iamaustin,a quick update I got a call from thier excellent sales department saying they're very sorry but legistics haven't yet shipped it and it's my birthday and I'm not expecting it til next week thats a whhole week (50%) everdue, thats just to much!
# 17 Re: late deliveryof Ipod complaint
Try for compensation. I heard they delibrately hold back supply of 10Gb and 15Gb iPods here in the UK to keep their prices up. If you think about it, how can it take 2 weeks to assemble it, despite the fact that, say, USA, has tonnes of them, while all UK stores have none? If you order a 30Gb iPod, they will send you it very quickly, but if you order a 10gb or 15gb, we are forced to wait.
# 18 Re: late deliveryof Ipod complaint
I agree that they're deliberately witholding them. It's a ridiculous situation that you can't just walk into a store and buy one.
It's not as if they've recently sold out at every stockist either, some haven't had any for weeks. :rolleyes:
# 19 Re: late deliveryof Ipod complaint
Agree with mudskipper, if you check any online retailer in the US, they are plentiful, 'delivered next day, etc' you try getting one in the UK and its ni impossible, everywhere is either out of stock are no even able to tell you when stock is available, i think they have the same problem in Australia, someone was saying stock levels were low.
I've ordered my ipod from apple themselves and it says 2-3 weeks, no way should it take that long, esp with mass stock in the US.
Why would delaying stock keep the prices high? Ipods are always going roughly the same price, all that delaying does is make apple customers unhappy and impatient
# 20 Re: late deliveryof Ipod complaint
Amazon.co.uk - none in stock
Amazon.com - 15Gb & 30Gb models both shipped within 24hrs
:rolleyes:
# 21 Re: late deliveryof Ipod complaint
Maybe its a plot by apple to get everyone ordering through thier website, as the retailers don't know when they are getting in stock.
hmmmm
# 22 Re: late deliveryof Ipod complaint
Originally posted by rickster2k
Why would delaying stock keep the prices high? Ipods are always going roughly the same price, all that delaying does is make apple customers unhappy and impatient
Well, if you look at the USA, the prices that a lot of retailers charge are less than the RRP. The story here in the UK is the other way around. By restricting supply, it is quite simple really. People here are willing to pay stupid prices. I picked up mines for ?275 with student discount, but if you look on Ebay, people will pay silly prices. Look at the price range in the UK of the 15gb; from Apple's RRP upwards. I know people who are buying one for ?330 just to avoid waiting.
Everyone seems to think Apple are saints, but the way they handle the situation here in the UK should be reported to OFT.
# 23 Re: late deliveryof Ipod complaint
I see, now i understand, yeah i have seen some ipods up to 330 but nothing over that, i didn't think retailers could/would charge anything under 300 for them, but i must be wrong.
Im just accepting that im going to have to wait, bit of a shame coz i wanted to take the ipod on holiday with me, but now it will have to be the trusty MD player instead, ah well.
The worst thing with us people from the UK is that when we get the ipod, the darned thing is volume capped!
# 24 Re: late deliveryof Ipod complaint
well I'm glad the tables are turning I'm not getting slammed for being harsh to apple anymore, I will take this to the top and demand some compensation and tell everyone what I got so they can at least ask for the same!
# 25 Re: late deliveryof Ipod complaint
I want to know how bad the volume is capped. Some people don't seem to mind while others seem to very critical of it.
# 26 Re: late deliveryof Ipod complaint
Originally posted by j2000wall
well I'm glad the tables are turning I'm not getting slammed for being harsh to apple anymore, I will take this to the top and demand some compensation and tell everyone what I got so they can at least ask for the same!
Just because someone else had a good experience does not mean you should listen to them and remain idle. You have been misled by Apple. Yes, the iPod is gorgeous. Pity their customer service is not.
# 27 Re: late deliveryof Ipod complaint
Here in the US iPod prices are all the same wherever you go (the same as those at Apple). As for quantities, iPods are readily available just about everywhere you go in each flavor (10, 15, & 30).
As for the comment about Apple restricting shipment to keep prices up: that's perposterous; where ever did you hear something as stupid as that?!
# 28 Re: late deliveryof Ipod complaint
What the heck is the advantage of Apple having some plot to restrict supply of the iPod to the UK?
This makes absolutely no sense.
A more realistic explanation of this "sinister plot" is that Apple is simply stocking their #1 and #2 markets (US and Japan) before they can supply Europe.
I suspect that they sell something like 100 players in these markets for every one sold in the UK. This isn't to short change you guys, but it's no different than folks in the US waiting 4-6 months to get a BMW from Germany (and paying more for it as well).
Gunner at 2007-11-15 14:43:06 >
# 29 Re: late deliveryof Ipod complaint
Sorry to tell you that but I have to:
I live in Quebec (Canada) and seeing there was like no iPod to sell anywhere in store at like 500 km around, I turned to the Apple Store. Plus I had that 25$ rebate online (but that's a different story...). So I go: "Yeah, let's buy it online! 549$ (educational discount) - 25$ = a nice 524$!" So I ordered it online (a thursday) and the guy said it would arrive 4-6 weeks later! I was going in my mind like "Are you nutz?! I want it now!" ... couple of days later (next tuesday), I called back because I didn't receive the email notification of the bill, and he made a mistake with the email adress. Just to see I asked him when it should arrive and he said "this afternoon or tomorrow"! I was like: "... huh, you said like 5 days ago it would arrive in 4-6 weeks?!"... and he said: "no, no (with his bad english accent), it will arrive before friday that's for sure." ... and I had it 1h20 pm the next day... incredible huh? It finally took only 5 business days to come here!
Sorry, but I had to give a good point back to the Apple Store ;)
# 30 Re: late deliveryof Ipod complaint
Why are you sorry? The Apple store is excellent. Here in the US they really treat their customers well. I experience excellent shipping times from them regularly.
# 31 Re: late deliveryof Ipod complaint
macsurfer.com has the following headlines on its news section today...
"Apple tackles channel unrest: Apple is attempting to soothe the troubled waters of its reseller channel, promising to address the relentless cross-product supply problems besetting the company worldwide." iTnews 8:55 AM
"Drought of iPods frustrates Apple resellers" PC World 8:56 AM
"The Downunder iPod Drought" Insanely Great Mac 8:27 AM
"Shortage of iPods in Australia" iPodlounge 8:34 AM
There actually does seem to be a lack of pods in Europe, but I don't think there is any conspiracy.
# 32 Re: late deliveryof Ipod complaint
Well it's good to know it's not just me, thanks swsmith50. But thats not the point if they'd said it'll take longer because theres ashortage even when it was already late instead tof constantly saying it'll be there tomorrow Iu wouldn't be mad.
Anyway heres an update:
They have sent me a world adapter kit (obviously the cheapest thing they make) which I have rejected because it completely useless to me, and I said I either want a case (worth the same according to them) or ?30 (which is how much those two items cost) so we'll see what they say.
# 33 Re: late deliveryof Ipod complaint
Ok here's the last update, they never responded to my last final attemp so I quite I shall never but direct from Apple again, I'll use a reseller who can give it to me when I buy. Never mind if anyone wants to buy an adapter kit I've got one going!
