Dell Offering of June 26th

I just recieved the same email. I can't wait that long so here's what I'm going to do. I'm going to just go to BestBuy and buy one with my credit card use it and love it, then when my Dell one comes just go and return it at BestBuy for a full refund. Will that work?

Gosh Darnint.. I got the SAME email... what a dismal long wait.. :(

I replied asking for an additional discount... Hope thy give it to me...

First, I'll say that I my order is also delayed and expected to ship August 19th.

I wouldn't blame Dell for not shipping out these units quickly in the sense that I'm sure they got innundated with orders as soon as word got out about the deal. I'm sure they actually ran out of stock at some point and are awaiting more from Apple.

How can Dell possibly make money selling a unit that, in the case of the 15 gig model, is $85 (or over 20%) less than regular price? I don't know what deal they have with Apple, but if I were Apple, I probably wouldn't be killing myself to get units to Dell. It's possible Apple is making 20% less than elsewhere by selling to Dell.

I don't defend Dell for being a victim of it's own "success" in selling iPods. After all, if Dell didn't want us to buy them, it shouldn't have sold them.

Dell just did a bad job in estimating when these units would ship. I, for one, did not hold my breath. I've heard about shipping delays with these iPods and knew that my order would either ship immediately, or in a few weeks (or a few months, which has come to pass).

Your recourse is simple, complain to Dell as you are doing, spread the word, cancel your order and buy your iPod somewhere else. However, I don't see a lot of you doing that. Why? Because of the potential for getting $85 off. Of course, you wouldn't all be complaining quite so loudly if the deal from Dell wasn't quite so good. But no one is holding a gun to your head. The iPod is readily available elsewhere. Go to Amazon and get a $50 gift card. I hope they are not as bad at estimating ship dates, but all models do say "Usually ships within 24 hours".

harharhar..

Yeah I just got off the phone with Dell..

I was told roughly 8000...

YEEEEEEESH...
were they able to tell you what number you were out of that mess??

Good Grief!!!!

I don't know what to say...

couldn't Dell just get Apple to drop ship some Ipods to us??
Well probably not.. Hmmm... Well I will shortly start negotiations for a better deal with Dell, see if I can get a discount.. ectectecte

Originally posted by dcx693
First, I'll say that I my order is also delayed and expected to ship August 19th.

I wouldn't blame Dell for not shipping out these units quickly in the sense that I'm sure they got innundated with orders as soon as word got out about the deal. I'm sure they actually ran out of stock at some point and are awaiting more from Apple.



they have 15gb ipods in stock. they're just not shipping them at the price people bought them at. i called them about 5 days ago asking about the status of the 15gb ipods. i was told that they had two 15gb versions. the first one cost $400 and wasn't going to be shipped out for a month or so, and that the other one was $420 but would ship in 24 hours. apple only makes one 15gb ipod, and dell even confirmed they had the same manufacturer part number. dell is simply not shipping the sold ipods out in hopes that people will cancel their orders, and now they want $420 for an ipod that will ship out in a reasonable amount of time.

DELL SUCKS.

This Dell Ipod business is not fun nor funny...

I have been reading all of the past Dell ipod threads here and in the Dell Site and I am highly disgusted...

But what can I do.. Its somewhat of a good deal...

GrRrRrRrRrR

how much are you saving? about $75 right? let see... wait 60 days to save $75......wouldn't you pay $1.25 a day for using your ipod for 2 months? i'd sure as hell would.

All:

I am the (at least one of the) one(s) who posted the June 26th deal here. I must say, I was tempted. But I'm gald I didn't bother. I guess it just goes to show: "If something sounds too good to be true . . ."

Ultimately, the market will dictate the situation. Some of those 8000 will cancel and go pay full price elsewhere. Some will wait it out. Either way, Dell gets to use your money long before they deliver, which is good for them. It sounds more and more like a scam to me. Maybe it's some way for them to pump up their sales numbers before the end of the second quarter.

n

Just got the same email.

I guess the lesson here is:

Next time you discover an excellent iPod deal on Dell.com, don't post it here so you can hog them all for yourself ;)

Hehehehehe.

Oh well.

Well, I just placed an order with amazon for the 15 gig. I figure its only $35 more after the $50 off a future purchase, I buy alot of books anyway. Received their email and should get it by Friday.

:D

Originally posted by neo
[B. Either way, Dell gets to use your money long before they deliver, which is good for them. It sounds more and more like a scam to me. Maybe it's some way for them to pump up their sales numbers before the end of the second quarter.

[/B]

First off, Dell can't use your money as they don't charge your credit. Depending on their accounting, they may or may not be posting it to their books before charging your card.

And for the record, I got my iPod in the May deal a week after I ordered it. I'm sorry other people have to wait but a lot of people got their's without issue.

Well guys, I hate to be the one that got the deal, but I did get my 30GB Ipod only 4 days after I ordered it from Dell.

I went to order it when they showed the 10% and $40 off 400 coupon.

It wasn't on the website but I called them and they were able to place the order for me. I was warned that it could take till August to get it.

Guess what? It was on my doorstep yesterday. I waited about a whole 4 days to get it.

Salsavibe, you write:
I HATE BEING BURNED!!!
Can I ask exactly how you were burned? I don't recall exact dates, but I do know that I checked Dell's website a day or two after placing my order on June 26that and it said that the iPod would not ship until July 8th. You had the option of cancelling your order and buying elsewhere. Now they say the unit won't ship until August 19th. If you are so intent on getting the iPod, you should compain, order it somewhere else and burn Dell.

Maybe it's my expectation or experience, but I've found many websites to be optimistic about ship dates. Sometimes a product actually ships before the estimated ship date, but often it ships after. This is not unique to Dell but also applies to other stores including Amazon.com (which I consider the standard against which other e-tailers are measured).

Great deals like this spread like wildfire on the 'net. I never really expected to get my unit with this deal quickly. In truth, I ordered 3 iPods from Dell recently. There was actually a $35 off $300 deal a day or two before the $40 off $350 coupon came out. I ordered a 15 gig and a 10 gig and got them both within a week. When the $40 off $350 coupon came out, I ordered another 15 gig and that's the one that's been delayed. So, do I think they're running a scam? No. I honestly think they simply ran out. After all, who stocks 8,000 units of anything?

Yes, my perspective is different because I don't need that last iPod right now, but I was realistic about ship time.

I'm not saying it's OK for Dell to make bad ship date estimates (either intentionally or unintentionally) just because others do it. However, if you've dealt with stores where items were in hot demand, your expectation would be like mine: "Use the estimated ship date as a rough indication, but don't count on it."

dmarcus48, you're right and I agree. Dell has made some bad moves regarding it's customers. At the same time, I think those customers need to have their expectations in the right place.

Would I go to a big movie like Matrix Reloaded or Terminator 3 (both of which by the way, left much to be desired) on opening night in a major city, walk right up to the box office, expect to buy a ticket, then expect to waltz right in and get a primo seat in the theater? No, because other people probably heard that those movies were out also. And what if the theater was running a discount on those movie tickets? Your recourse? Go to another theater. I know, bad analogy, but it's an example of high demand for a product from one vendor with limited supply.

Like I said, "bad analogy", but it's an example of high demand for a product from one vendor with limited supply. My opinion on those movies stands, though. :)

torchedlh, yes I admitted it was a bad analogy, but with the iPod, you have easy alternatives. You don't even have to call Moviefone to find another theater. Just point your browser to amazon.com or buy.com and place your order. Why let it consume you?

Based on the amount of demand for the iPod, the fact that Dell is just one supplier, and that the deal was very good, I expected lots of people to order them. And they did. I didn't expect 8,000, but still... Given how many people read these boards, as well as other "deal" boards, what did you expect?

Again, let me emphasize I am not defending Dell. They did a bad job. They promised something and, literally, couldn't deliver. They should know better based on past experience. If Dell has not satisfied you as a customer, your best response is to complain and buy your merchandise elsewhere.

Yes, I know we all want our iPods and we want them NOW. But sometimes you can't have your cake and eat it too.

People don't go elsewhere because they are typically getting 15-20% off from Dell and don't want to pay full list price.

The fact that Dell gets backordered from offering these deep discounts is rarely mentioned when people start raging on Dell for having to wait on their product.

yes. i had to call dell about 4 times before they cancelled my order for a nomad zen.

I placed an order with amazon but that too was being delayed.

So i'm considering getting one at bestbuy with psp,
$120 more than amazon but the 4-year plan cant be beat.

Ordered from amazon on Wednesday night 9PM, received it today at 10:30 AM. I'll pay $35 more for that. I'll use the $50 certificate anyway.

:cool:

Originally posted by HanSolo

Ahhh, life is good... and Dell is not that bad after all.

So I guess the moral of the story is good things come to those who are patient.

HS-

haha. you call that patience? you only waited for a mere two weeks. what about the people that waited 2 months? what *good things* came to them?

you were neither patient or impatient. you were *prepared* to be patient and simply got lucky. :rolleyes:

after 4 phone calls, my order finally got cancelled, woohoo!

dmarcus48:
What was your shipping method with amazon? i bought one 2 days ago with the free shipping and it wont ship out till next tuesday.

I decided to pay the $10 and get second day air. My daughter was going away and I wanted her to have it before she went. If I remember correctly it shipped out at 12am that night.

I think your experience with Dell varies a lot based on who your sales agent is. About a month ago they were running a deal that netted me 10%+$40 off my 15GB iPod. I called on the last night of the promotion and got an agent who was so nice that in addition to letting me buy an iPod that wasn't listed on Dell's website (they were really backlogged), he let me call in the next day to place my order (I had to go somewhere the night the sale ended).

My dad tried calling in that day to get his own iPod, got a different rep who told him they were out of stock, and that was that.

To my agent's credit the iPod arrived within 2 weeks, even though they were backlogged. So I've had a good experience with Dell and will continue to buy from them until I experience something like what you guys are going through. :(

As a side note, we've had 2 Dell comps, they've been very good (customer support was really good, esp. when our graphics card conked out twice) and I considered buying another before deciding to build my own.

-Bobo

: I just contacted Dell and My Ipod Shipped out the 11th...

I got my UPS tracking already...

things that I have learned

**Email Notification doesn't work

**Dell customer service (Phone, Email, Forum and Chat) still sucks

Aside from my iPod experiences with Dell, where I've keep my expectations low because I knew that they'd get a massive amount of orders, my support experiences have been great. Once, when I ordered a Sony Clie T665 and wanted to return it because the screen was really horrible, they accepted the return and even sent me an airbill for shipping!

Yes yes.. Mine is coming in the 17th as well..

I hope nothing is wrong with it.. That would be a NIGHTMARE!!!

So let me ask this question: those of you who posted that Dell sucked because they delayed your orders, now that you will soon have your iPods, does Dell suck less?

As I said before, Dell support with their computers is awesome. Too bad it's bad with iPods...

Originally posted by SalsaVibe
?? I wonder what my next PC will be.. The Alienware PC looks cool to me.. although I am not much of a gamer

Then don't get one...hehe...
I just got a new iMac; its very cool, but I left the Apple store $2800 poorer. Macs are not the kind of computer for just anyone.

Originally posted by SalsaVibe
?? I wonder what my next PC will be.. The Alienware PC looks cool to me.. although I am not much of a gamer

just build your own. you can get the same specs at half the price. the only thing you don't get is a full warranty and an ugly case. :p

let me guess what kinda printer and scanner you bought...... iAll-in-one-printing-n-scanning-n-copying-station?:p

Originally posted by torchedlh
let me guess what kinda printer and scanner you bought...... iAll-in-one-printing-n-scanning-n-copying-station?:p

Hehe...
No, I bought the Canon i850 photo printer and the Canon Canoscan 5000F.

Originally posted by SalsaVibe
i850 photo printer

Is that the Compact somewhat portable printer?

Nope, its a regular size printer. You are thinking of the Canon i70.

Pierce, cross your fingers

Also go the the Dell community forum (The Moderator is a CSR) Ask them also call them up and see what they tell you..

I was told that my Ipod woulnd't arrive until august but they story changed and now I am getting it tomorrow

GOOD LUCK I hope your come really soon