Apples response to a complaint

Heh Apple's turning into its own federal government

Yeah, I'm curious about what your post was also...I doubt they would write that unless you did something really bad...

zeroseven,
I've had more than a couple of these from my posts over there - I complained to a "helper" and it is an automatic response that Apple's Moderators send out if you breach the T&C's of using the Discussions message boards.

All I can say is don't take it personally - like I did (http://www.xsorbit1.com/users/dennx/index.cgi?board=thelounge&action=display&num=1047453829&start=7#5) ;)

Originally posted by MadPict
zeroseven,
I've had more than a couple of these from my posts over there - I complained to a "helper" and it is an automatic response that Apple's Moderators send out if you breach the T&C's of using the Discussions message boards.

You weren't complaining at me, were you? :( If so, I don't remember it or I wasn't able to read it.

The way I see it...

It's an Apple-owned/operated/maintained/moderated message board. With that said, I wouldn't get too worked up over censorship or deleting posts. Keeping that in mind, I just tend to shrug my sholders and let the mods do whatever they are responsible for. They are paid employees doing their job and carrying out Apple's policy. And the one I've worked with is genuinely a nice person.

However, I would care if the mods deleted posts to purposely make it seem that the iPod is 100% flawless and thus mislead current and prospective iPod owners. I looked around there a lot before I first bought the iPod, and the content truly reflected the risks I took to buy and use the iPod. That's still true today 18 months later, so I'm fully satisfied with the Apple message board. It's a good place to learn about the iPod, read up on bugs/flaws/problems, learn about tech problems, and to report problems. And IMO, this is the only way to educate oneself about a specific product. I don't really read complaints to learn about something.

As for the iPod problems that may upset people which then motivates complaints at Apple, all I can legally say is that there is no need for complaints or petitions...the Almighty Apple knows about such problems and works in mysterious ways to take care/fix of them.

I realize that those are Apple's own boards, but there are some companies who aren't that controlling on their company forums... Dell's technical support forums, for example. Posts there only get deleted for flaming of other users, inappropriate language, and attempts to get other users to join in litigation. And if someone posts 3 flames against Dell in a row, the second and third might disappear, but on the whole, users are free to post virulent anti-Dell sentiments, and the posts remain there to be searched for as long as they keep the rest of the posts. Sometimes, a post about a common problem attracts enough attention that one of the moderators takes the issue to Dell's techs, and they work on a solution.

So, I think that Apple's stance is a little harsh - are they that afraid of a little criticism? Don't want to listen to anything but fawning from their users? That's their right on their own private board, but it doesn't seem very honourable, somehow.

Apple has become a company with no self criticizing,,, thinks it's perfect and nobody can compete with it.

Apple people will soon see that this is wrong. Mind you, their best upcoming machines, yes I'm talking about the G5 machines, ONLY keep up the usual Intel-Apple competition. Nothing revolutenary really. Intel was way ahead and Apple decided to spend some bucks to catch up with it. No big deal.
They have to face the fact that their products are fashion and shiny, but INACCESSABLE for many coz they're too EXPENSIVE.

Apple people have to learn to take it cool, give people some space to express their honest opinions. Take a thought on it and improve things. And not try to shut people up with rapid product replacements and only try to impress fancy TV and bus stop ads.